PetcubeReviews of petcube.com

4.1751 reviews
Audio & Visual
555 De Haro St Suite 280, San Francisco, California

Petcube

About Petcube

Watch, talk, play, and treat your pet from your phone with 1080p HD video and night vision. Petcube home pet cams are perfect pet monitors for your dog or cat.

Petcube (petcube.com) has 751 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: petcube.com
Website: petcube.com
Category: Audio & Visual
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Petcube reviews

Showing 501 reviews with 5 stars · Clear filters

Charles M.
Aug 23, 2022
Had a problem with network not connecting to pet cube play
Had a problem with network not connecting after a house move. Support team (shout-out to Maria) gave me a consize and to-the-point checklist to test and had my problem fully resolved within 2 hours of my inquiry request.
Response from PetcubeAug 23, 2022
Hi Charles, We are grateful for your support and we highly appreciate your feedback! We are so happy we were able to resolve your concern. We'll be sure to relay your message to the team. Please recommend us to your friends and family. All the best, Petcube Team
Jane D.
Aug 22, 2022
Customer Service chat was open late and…
Customer Service chat was open late and helped me fix my issue. Raja was very nice and helpful!
Response from PetcubeAug 22, 2022
Hi Jane, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I’ll be sure to relay your message to the team. Thanks for placing your trust in us and your willingness to share. Best, Petcube Team
Ana Carolina C.
Aug 21, 2022
Great camera.
So I have the first kickstarted model, and it has been a few years and it still works very well. The laser pointer is a little hard to manuver but it does it's work. The night vision is perfect. And seeing the recordings is very fun. I recently had an issue and customer support was amazing. I totally recommend it.
Response from PetcubeAug 22, 2022
Hi Ana, We are grateful for your support and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected] Best, Petcube Team
Dinora A.
Aug 17, 2022
Forgot password never got email with directions
Representative helped me log back into my account after forgetting password ! They kindly sent me a link and in minutes I was back into my account !!
Response from PetcubeAug 18, 2022
Hi Dinora, Experiences like yours are far too common, and we are happy that we were able to help you resolve it. I’ll be sure to relay your message to the team. Thanks for placing your trust in us and your willingness to share. Best, Petcube Team
Claudia P.
Aug 15, 2022
Thanks you, Maria!
I want to thank Maria from customer service for her tremendous help. And I’m changing my original rating of 1 star ⭐️ to 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️! We had a litttrouble connecting but once we did, she took care of my problems very quickly. In fact PetCube replaced two of my three cameras. They are up and running! Thank you Maria and PetCube!!
Response from PetcubeAug 16, 2022
Hi Claudia, Thank you so much for modifying your review to reflect your current service and product experience! We appreciate the chance to work with you to resolve the situation, and remain available if you have any further questions or concerns. Have a wicked week ahead! All the best, Maria Petcube Team
Theresa H.
Aug 13, 2022
I have been using Petcube for 8 months…
I have been using Petcube for 8 months now and I really enjoy going out and still be able to check on my fur baby’s. But I came to an issue with my cam and contacted the company asap and had some pointer on how to try and fix the issue but at the end my cam was not working anymore. So the company was nice enough with the proof of my purchase that they sent me a new cam so I can continue to enjoying watching my baby’s while being away. This is the best product I ever got and will be highly recommending my family and friends that.has pet to purchase one of these pet cam. Thank you so much to the company for all you have done to help with my issue.
Response from PetcubeAug 14, 2022
Wow, Theresa! It sounds like you had a great time with us. Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We are glad we were able to meet your expectations! Best, Petcube Team
Karen
Aug 8, 2022
Excellent customer service
Excellent customer service, I had an issue which I emailed Sunday morning, within an hour I had a personal response and the issue was resolved. Very few companies have this level of service, impressive!!
Response from PetcubeAug 8, 2022
Hi Karen, Thanks for taking the time to share your thoughts and feedback with us. We’re grateful for your honest review, and we’re glad you feel we’re on the right track! Please recommend us to your friends and family. All the best, Petcube Team
Michele B.
Aug 4, 2022
Excellent Customer Service…
I had problems with a "trusted certificate" system error when trying to log on to the app in order to set up the device. I contacted Customer Support through the website with no response, so I emailed them directly. We had several back and forth emails in an attempt to determine the problem and then how to correct the issue. We finally got it to work! I'm so excited to set up the camera/ treat dispenser! I can't say how pleased and grateful I am for the help of the Support team. It took a few of them to find the right solution. Their persistence and professionalism were top notch.
Response from PetcubeAug 4, 2022
Hi Michele, We are grateful for your support and we highly appreciate your feedback! Our team is working hard to deliver the best experience to Petcube users and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. Best, Petcube Team

PetcubeReviews of petcube.com

About Petcube

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Had a problem with network not connecting to pet cube play

Customer Service chat was open late and…

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Forgot password never got email with directions

Thanks you, Maria!

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Excellent customer service

Excellent Customer Service…

About Petcube

About these reviews

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Petcube reviews

Had a problem with network not connecting to pet cube play

Customer Service chat was open late and…

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Forgot password never got email with directions

Thanks you, Maria!

I have been using Petcube for 8 months…

Excellent customer service

Excellent Customer Service…