PetcubeReviews of petcube.com

It’s currently four days after the supposed delivery date and the product has not arrived. Contacted “24/7” chat support two days ago and received no response. Contacted e-mail support earlier today and have yet to hear back.

The company seems well organized and helpful, but the product was very disappointing. The features of the app and the product were limited in such a way that it altogether failed to meet my expectations and needs. Specifically, I was looking for something that would allow me to view my pet in real time whenever I accessed the platform. Instead, the petcube only provided snapshots of activity, which in my opinion, serves no purpose at all if not augmented by real time viewing. Perhaps I am missing something, but this feature was absent from what I could tell. I also did not feel comfortable with the privacy options on the app. It was very unclear if I was setting my options to the level of privacy I wanted. The app just wasn’t very user friendly or clear.

I ordered the Petcube and the Petcube play mount. The Petcube came, but the play mount never did. I have sent numerous messages to the company about this and have received no response.

I have only given 1 star because I have had my Petcube since Christmas & have not been able to use yet. I’ve had a problem connecting it & have made numerous calls to remedy this. I am still waiting to hear from them!

After I received an email that Petcube order had shipped I didn’t think there were any problems with my order. I am currently deployed overseas and I do not always have a reliable connection to the internet so I missed an email from Petcube trying to verify my shipping information again. So, because I couldn’t reply to their email in a quick turn around my Petcube order was canceled without my concent. My money was refunded, but doesn’t not help fix any of my disappointment. I notified customer service to see if there was anything that could be done about my order and their reply was just a statement about what back about what happened and I have not received any reply back to my follow email. I was very excited about this, but the experience over all has been a little unsettling. I’m not sure if i have enough trust in this company again to try and make another purchase while I am deployed if this could happen again or if I even want to at this point. Not very supportive of the troops.

I gave the Petcube to my boyfriend for Christmas for his new puppy. It lasted one day. It stopped dispensing treats. He tried messaging PetCube with no answer and so I did on the 29th of December and I have yet to receive a replay. Great concept poor product quality and customer service.

The food falls irregularly and sometimes he does not give out any treat. In addition, all the crumbs of food are sent to the ground. The image of the camera distorts reality with its exaggerated wide angle. I do not recommend Petcube Bites

my PetCube PetBites machine quit working on day 1. Customer service sounds helpful but so far no help, I like the idea of the pet cube machine but it needs to work. If they get the machine up and running I will change my review. But so far we are very disappointed and are going to send the machine back for a refund if the issue is not resolved.