Watch, talk, play, and treat your pet from your phone with 1080p HD video and night vision. Petcube home pet cams are perfect pet monitors for your dog or cat.
Petcube (petcube.com) has 751 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
petcube.com
Website
petcube.com
Category
Audio & Visual
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 80% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I purchased mine in June 2016. it worked great for a year then had so many problems I gave up using it for a year and tried it again but it was of no use. Petcube offered a no warranty replacement for $60. No way was I going to buy another if it only lasts a year. Better off buying a camera that watches over babies!
Response from PetcubeFeb 20, 2019
Hi Yvonne,
My name is Linda. I am very sorry for all the issues you had with the camera. I would love to give you a call to address the issue and make up for the inconvenience caused. Please contact me at [email protected].
I look forward to speaking with you!
Linda
Petcube Team
JR
JRobideaux
The Petcube Play sucks
The Petcube Play sucks. None of the promised functionality worked properly, save for the camera itself. I returned it the same day.
Response from PetcubeOct 17, 2018
Hi there,
My name is Anna. I am a Senior Support Agent at Petcube.
I am really sorry to hear that your Petcube Play didn't work properly. I would love to hear more about your experience and what was not working. Please, email me at [email protected] with more details. I hope to hear from you soon. Thank you!
Kind Regards,
Anna
Petcube Team.
AL
Alisa
Petcube
I bought the Petcube based on a friend's experience with it. It sounded like a good idea to check on my pet. I could not get it to connect & had trouble understanding the tech person at Petcube. Not being very tech savvy, I asked my son-in-law to help me. As it turns out, I do not have enough Internet capability to use the Petcube.
RS
Robert S.
Never completes firmware update
Never completes firmware update. Called to support with no luck. Been trying to get it going for 2 weeks. Basically a brick at this point.
Response from PetcubeJul 3, 2018
Hi Robert,
This is Marina, I'm the Head of Customer Support department at Petcube. I am extremely sorry to hear about your experience with the camera and our support team. I want to ensure you have the best experience going forward and I would appreciate if you could contact me directly at [email protected] and let me know your username or case details. I would be more than happy to help you resolve the technical issues or replace the product if need be to get you and your pet to enjoy the Petcube!
Thank you. Looking forward to your reply.
Marina,
Petcube Team.
JT
Justin T.
The customer service team sucks petcube…
The customer service team sucks petcube sent me a broken petcube play now I'm responsible for shipping it back to get a refund why should have to pay for a broken product they shipped??
Response from PetcubeMay 3, 2018
Hi Justin,
Thank you for your review. This is Daria, a Senior Customer Support Representative at Petcube. I am really sorry to hear about your experience with our product but will be happy to personally assist you. I have just sent you an email with the return label you can use to send your defective camera back to us free of charge. Please check your inbox for more information!
Thank you!
Best,
Daria,
Petcube Team
CU
customer
Does not work
Had it for just under 2 weeks, and it hasn’t worked for a week now. Customer service keeps asking me the same questions, as if I don’t know how to connect it. I did it the first time, now they act like I forgot or something. Waste of my money
Response from PetcubeApr 15, 2018
Hi there,
My name is Anna. I am a Senior support agent at Petcube.
I am really sorry to hear that you can't use your Petcube at the moment and will be happy to personally assist you. Just email me at [email protected] and let me know a little more details on the issue. I am sure that we will get it back up and running again and you will continue to enjoy using your Petcube. Hope to hear from you soon!
Best regards.
Anna, Petcube Team.
CL
ClareC
Poor product, worse customer service
NEW: Fewer than 5 minutes after the review below went live, I received an email from PayPal to say Petcube has refunded my money. Interesting... But my rating still stands. If it does indeed take 5 to 10 days to process refunds, why was I not told that? Whatever, now I can block all the emails from Petcube.
******
I bought a Petcube Play to make sure my puppy is OK when I'm away from home. But even when sitting in the room with the camera, the picture quality was poor and much too laggy to really see what's going on. Attempting to view using a nearby cafe's Wi-Fi was impossible - the app disconnected after less than a minute and then refused to connect again. From reading other reviews, it seems this is an issue with Android phones, so why is it marketed as being suitable for Android users? It certainly is not!
But there's more... I contacted Petcube on March 9 through its live chat to request a refund. Following the advisor's instructions, I posted the device back to Petcube the same day. As I used Royal Mail Track & Trace, I know it was received by Petcube in the Netherlands on March 13. Yet all I received from the company were nonsensical emails, almost daily, saying they hadn't heard from me and were going to 'solve the ticket'. Even replying to said emails didn't stop them coming. On March 21, I tried live chat again, was told my case would be passed to a senior supervisor. Nothing. On March 23, I used a feedback form - they really love those!!! - to complain and on the 26th was contacted by a 'Senior Customer Support Engineer', who asked for the tracking number. I supplied it the same day and was then told I would receive my refund by the end of the week.
NEW: As of 3pm today there was no sign of a refund but it miraculously appeared almost immediately after I posted this review.
And don't get me started on the constant emails trying to get me to sign up to their subscription package...
Response from PetcubeMar 31, 2018
Hi Clare,
Anna from Petcube here. Thank you for sharing your feedback with us!
I am extremely sorry for your experience. I have just double-checked everything on our side and the refund indeed was processed, however, it usually takes the banking system 5-10 business days to process a return transaction. I am sure that the money will reach your account in a couple more days. Again, I am really sorry for so much trouble! Please contact me directly at anna.synytsia@petcube com if you don't receive the money by Tuesday, April 3rd, we will contact our payment processing system for clarification.
Thank you!
Anna, Petcube Team.
DA
Dayna
Customer service is horrible.
Customer service is horrible.
Response from PetcubeFeb 22, 2018
Hello Dayna,
We are really sorry if our customer service did not meet your expectations. Please look in your inbox for an email from our Senior support agent, Anna who has contacted you directly to assist you and process the refund for the shipping cost.
If you prefer calling, I will also be happy to assist you. You can reach me directly at 650 200 1772.
Looking forward to hearing from you and getting you and your pet to enjoy your Petcube.
Best regards,
Mathilde
Petcube Team
