PetcubeReviews of petcube.com

I placed the order by mistake and i'm trying to get the money back, but they never reach out back to me due to the fact that the only way to reach CS is by email. which is the worst. i need my refund.

Absolute rubbish. Has not once connected. Do not waste your money

Camera is still freezing on me. Although support is friendly, they are not always available and it can take a long time for them to get back to you. If you need a camera to make sure your pet is safe then this is not the one to buy - don’t waste your time and money! BUYER BEWARE

I got a petcube about 1.5 years ago, it stop working. I emailed, called I can not seem to get any support. There are many products like this on the market, don't waste your time on petcube they do not support there product.

Absolutely rubbish. I bought this a week ago from Petbarn in Australia. At first it was working okay. The live stream quality was really bad, like watching something with dial up internet, nothing but slow motion pixels moving across my screen which constantly had blurry colours interferring. Our internet connection is fantastic and we have never had an issue in the past, as we stream netflix daily. The 4 and 5 second clips were recorded with great quality but it would record EVERYTHING even when there was absolutely no sound or movement. Do you know how annoying it is having to individually delete 4 second clips that are recorded ALL DAY? I decided to upgrade to the optimal package which cost me $48USD as it promised to give me 30 second clips. Well well, much to my surprise it is STILL recording 4 and 5 second clips, no 30 second clips in sight. And to top it off, today, I haven't been able to log in all day as it keeps saying 'timeout' or 'data synchronization fail'. I am angry I wasted $200AUD to buy this stupid device, and then a further $48USD to 'upgrade' to what appears to be the worst product I've ever bought. Do yourself a favour and buy a baby monitor and stay well away from this crap product.

Absolutely rubbish Video is jumpy sound is distorted and scratchy . Connection takes up to 2 minutes. Cuts out regularly. I have the fastest possible broadband speed in my country, and it still doesn’t work properly. Customer support is lousy. DONT BUY

I placed an order & received an email that they received the order. I have never received anything from them since. I have never received the dog food I ordered and when I sent an email inquiring, nobody ever got back to me. Would never order from this place again.

I WAS truly amazed and impressed with how well the petcube worked for the first 6 days. I was using it to keep on eye on a sick pet. By day 7 when my free trial was up is started "malfunctioning " and is now totally unreliable. Over 6 hours have gone by several times and no motion videos will record. 90% of the time it is "offline" or just won't show live feed. (Yes I have unplugged it multiple times and reset my internet) The petcube seems to be a PAY TO USE PRODUCT