Daniel H.
Worst review process ever
Awfull experience, bad service and long waiting time I ordered a package with 2 dogs on black friday. First picture was 2 dogs identical to each other, even though I provided 3 pictures and specific details. - Which is okay at that moment, we need the reviews for that, but it seemed like lazy. I send in my review and again I am very specific about the dogs, their names and how to distinguish them. Then out of nothing they switch their names around (and each review is like 2 - 3 business days). At this point I'm kind a annoyed. But it happens. 2 business days more after the review and they changed absolutley nothing. Its now 11th december, i just sent in my 4th review (twice for changing the names) and I lost all hope of getting this christmas gift now. Having the audacity to read a review and not change a thing is stunningly stupid and i left a formal complain and most likely I will cancel my order. I like the company, what they do, what they stand for. But I have never had this much of a horrible experience with a company. 5th review and they still haven't read the changes for the picture. over 7 days waiting time for answers for both support and creatives. - Took them 7 days to change 2 names on a picture. Real fast.