Melissa B.
BUYER BEWARE!!!
I ordered an 8x10 canvas portrait of my pup. After making the changes needed, I finalized my order. Two weeks later I still hadn’t received anything, so I sent a msg. They told me that I paid $50+ for the digital print only. Yet, when I was placing my order I was given the option to pay an additional $10 for a digital download if I wanted it along with my order. And then there’s their “return policy”. The say they will do whatever it takes to make the customer happy. They offered me a store credit, minus the $27 for artist payment. If I had cancelled my order I would understand taking that route. But I didn’t. I made an order, confirmed changes, and followed up on my order. Obviously I wanted it. You will get nothing but the run around and a headache. Save your money! There are many other places that can do the same thing. Find one you can trust. Updating 8/10/23 In response to the message received from Pet Creation; Sophia, we have exchanged numerous emails already. There is no further need.
Response from Pet Creations ArtSep 11, 2023
Hello Melissa! Upon checking, you only opted for the Digital Download. I am very sorry for the confusion with your order. We have the digital download as the first option as we had many customers request for this. We try to make this as straightforward as possible by calling this option 'Digital Download,' and the other options are sizes for the canvas. Would you consider sending us an email at [email protected] so we can discuss about this issue? -Sophia


