Pet Creations ArtReviews of petcreationsart.com

I love every bit of it.

I ordered a canvas on 12/6. The website says I’d get a preview in a week tops. I still haven’t gotten a preview and have been ignored on my last 3 e-mails. It is now 12/21 and looks like it’s not going to make it for Xmas. Trash service UPDATE: they finally responded to my emails on 12/23 with my art preview and offered to expedite my shipping, but it’s still not going to make it for Xmas. I’m a little sad but I’m glad it’s eventually going to get here and the art work does look great. Updated my review from 1 star to 3 stars, but I’ll be reluctant to use this company again. I’m hoping it was just a Xmas rush issue.

The process throughout was truly as professional as it comes. I was emailing with Sophia, one of the owners, throughout the whole process. They took care of my order in a fashionable amount of time, and the order was delivered promptly. Upon opening the gift, it was exactly what I was expecting. My mother loved the gift.

Sometimes things in business go wrong and unfortunately due to the busy period my order was delayed. However, Mark very quickly picked up on my emails to apologise for the delay and sort everything out. Top guy! The art is very good and my Mrs is gonna be very happy on Christmas!

The pictures was amazing it was a gift for my daughter. She has not received it but she saw the picture and loves it.

Ordered my canvas on 8/12 as a Christmas present. Website said 2 days until preview and 5-7 for delivery. I had 17 days until Christmas so even with it being a busy time, I expected that to be more than enough (it’s nearly double) . Waited 8 days before emailing about the preview that was supposed to take 2. They apologised for the delay and offered to gift me a digital copy for free. Had they checked my order before contacting me, they would have seen I had already paid for the digital copy. I asked if seeing as thought they were willing to give me the digital copy for free, could they use the money I had paid to for next day delivery (I offered to make up the difference). I also asked on multiple occasions if I could pay extra for faster delivery. None of these questions were answered Finally received my preview 18/12 and replied straight away which one to use. Once again I asked if there was anything I could do to help speed up delivery for then to let me know to please let me know as this gift has some significant sentimental value to my wife (Made it very clear I am willing to pay extra) It’s now close of play on the 21/12 and I still haven’t received any tracking info which almost guarantees it won’t be here on time for Christmas. Once again I have emailed and messaged on Instagram without response All in all it has been a poor experience and I won’t buy again. They’ve had my money now for nearly 2 weeks and I’m still none the wiser as to when it will arrive UPDATE 24/12: So after multiple emails and messages on social media without any response other than telling me what I already knew, a 1 star review on trust pilot got me a phone call within 10 minutes Unfortunately the phone call was as much of a let down as the previous responses. After telling me on the phone that they would look into upgrading delivery (I offered to pay again) , I then received an email stating that it was waiting to be collected by Royal Mail and , “all going well”, will arrive on time (see expert from email sent to me…. “I have just heard back from the production team and your canvas has been printed and is waiting to be picked up by Royal Mail. Unfortunately, this has already been packed/sorted so we would be unable to upgrade the courier at this point in time. However, I have been told that all going well with Royal Mail this will be delivered on the 24th of December, so just in time” This was Tuesday 21/12 and pet creations website states Royal Mail delivery is 5-7 days. I do not understand why mine could not have been removed from where it was “waiting” and sent next day (as I said I was willing to pay). I was told on the phone that mark would take care of this personally. Also, the tracking number I have been sent has no location details so I am unable to check in the Royal Mail app where the parcel is. The reply below from pet creations is similar to the responses I got via email. No help really and the offer of free gifts was never the point of a review such as this. It was a last resort after at least a week of being ignored and placated. I asked for a little help to improve the chances of getting this on time and this was the one thing pet creations were not willing to do. Will never use them again. If I was able to give zero stars I would

Been a month since I made my order and have not received any sort of response on how it’s coming along or any sort of preview they promise within 24-72 hours. This honestly seems like a money grabbing scam at this point. I’ve gotten nothing but ad emails from this company. If it’s not a scam, as a company if you’re running behind it would be smart to send an email saying “sorry we’re backed up on our orders at the moment. We are working as hard as possible to get your order completed” just something simple like that would go a long way. But no instead I receive emails asking if I want 30 percent off one of their fleece blankets every week. Very unprofessional and unresponsive company.

2nd time using them, and they are 2 for 2 in hitting it out of the park.. SUCH AMAZING WORK. Designs are flawless; artwork is incredible. I will be back!!!