Our artists hand design each order with a picture of your pet. T-shirts, blankets, phone cases, canvases or even socks!
PetCanva (petcanva.com) has 2,760 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Spencer W.
Wish I could give it less than 0 stars!! They sent me an IPhone case when I ordered a Samsung. They refused to refund me or exchange it for the right size case. I ordered it as a gift for my mother, and now do not have a birthday gift for her. Severely disappointed and can not believe they would rip someone off like this. Telling all of my friends about this terrible scam of a company and you should too.
Brandon B.
This was an incredible disappointment, actually ruined my holiday. 2 months prior to Christmas morning, I found Pet Canva, followed their instructions, and submitted a picture of my orange tabby Charlie to have a custom blanket made up for my Girlfriend as a Christmas gift. This blanket cost me $70. Seventy whole dollars. Because of this, I expected the artists mock up to be done well and for the quality of the blanket to be high. My expectations were way off. The blanket material is thin, and shoddy. It has no body or real mass to it, as if its hollow. It doesn't do a very good job of keeping a person warm, as a significantly cheaper blanket may. The artist responsible for making my blanket did a horrible job. Throughout the 2 month process, they shared nothing with me, I never knew what to expect. There was no communication from the company at all that whole time, except for peddling adds. Not even shipping info, the package just showed up one day. My blanket arrived shortly before Christmas morning. It was all off, it didn't even look like my cat. The blanket had an enormously zoomed in picture of my cats smooshed face on it, and the volleyball sized eyes were the complete wrong color. The picture showed Yellow-Green eyes, yet this monstrosity had dark brown eyes that couldn't be ignored. Extra marking were added to the face as well, a poor attempt to show effort by the artist. I understand being busy during the holidays, but I literally received a blanket with a random cat on it. I was mortified Christmas morning. When my lovely girlfriend opened her new blanket, she sad to my dryly, "Oh hey look this even kinda looks like Charlie." I had to tell her it was Charlie, or well, was supposed to be. Her disappointment showed. Since then I've spent a decent amount of time trying to deal with their customer service team, but to no avail. The only help they offered me was to order a new blanket with different picture, at a small discount... A fraction off of $70 is still a load of money for a blanket, especially after finding out they are about as effective at keeping you warm as tissue paper is. I don't want Pet Canva to have any more of my money, they certainly do not deserve it. Take my advice and save yourself the money and trouble
Chelsie Jelte S.
I bought an $80 blanket through them of my recently passed Pomeranian. It was supposed to be a Christmas gift and I ordered it about a week before Thanksgiving. It had about 5 weeks to get here before the holiday. (which even on their own website they said it would get to me in that time) However it is going on nearly 8 WEEKS with no word from them, even though I email them about twice a week. Really crappy customer service and poor follow through. DO NOT ORDER FROM THEM.
Response from PetCanvaJan 18, 2019
Hi Chelsie! I think you might have the wrong company. This is PetCanva and we reply to emails within 24 hours. I tried looking you up in our system and couldn't find any orders. Can you please check your bank statement or email confirmation from the shop you ordered from to make sure it was PetCanva? Thank you!
Lauren B.
Ordered five weeks ago, no dispatch email sent and multiple emails sent enquiring with no response.
Jay M.
I paid $72 for a full size blanked with my pet - a black and white maltese. The product came with a pink dog. When I brough this to the attention of the company they blamed the photo, but inidicated that an artist had looked at it - if an artist looked at it, why print a pink dog? I asked for a refund and was given the option of spending another $35 for a reprint..... Poor customer service (more than 24hr response times) and ridiculous product quality. Look elsewhere
Response from PetCanvaDec 11, 2018
Hi Jay, Thank you for the review! I understand this situation might be frustrating for you, but as we specify on our website: "Following our photo guide is a MUST" The photo guide is what our artists use when creating the art renditions because all photos are traced (as we specify on our website). In your situation, you uploaded a photo of a Maltese with blotches of pink (that may have been due to a filter possibly?). Our artist provided a render based upon that upload, and had no way of knowing it was purely black and white. Our customer service team offered you a reprint for half the cost because we understand that sometimes it's possible for customers to overlook our guide. We don't want you to leave empty handed, so we'll cover part of the costs for a brand new blanket. As for response times, yes, unfortunately in light of Christmas we are at a 30 hour response time. We have more information about this on our Holiday Shipping page. Hope this helps! Please email us at [email protected] if you'd like us to investigate further. We look forward to assisting you, Jay!
Julia M.
Super disappointed. My boyfriend got me a blanket of my puppy for our anniversary but you can barely see him because the image is too dark. They didnt even show him what it would look like before they started making it. Once my boyfriend emailed them saying we would like to return it in exchange for one printed with a better picture they told us we couldn't do that but they could give us $15 off on our next purchase. You know, because people usually buy something else from that company when they were upset with their first order.
Sabrina W.
I purchased a crop top through their site with my cats face on it . I ordered an XL on the site and made sure to review the sizing chart carefully before I ordered . It arrived in about 3 weeks which is normal since I had purchased a blanket from them before and it turned out great the first time I ordered off their site . This time was different . I opened my package and took the shirt out and it already had a huge hole in the seem of the arm sleeve . I didn’t tug on the shirt or anything it was folded with the hole showing . I thought okay , well I can just sew it if anything with some white thread. I put the shirt on ... and it’s no where near an XL like it said online . It fit like a small on me. And normally I wear just a large or medium in some cases . I wanted a crop top that was a little baggier and not skin tight. It was so small that it came to legit right under my bust , no room for movement . I emailed the support email they have online and told them my situation . They replied and stated I could not get a refund due to it being personalized , I could either get the same thing sent to me in the same size or get something else for 17 dollars more . Even though I already shelled out 50 dollars for this damn shirt that I won’t be getting back . I stated that I’m not spending more money on something that doesn’t fit and can’t guarantee it won’t be ruined when it arrives again . Today I recieved another crop top in the mail even though I stated I didn’t want another one , because IT DOESNT FIT , so now I have two shirts I can’t wear instead of one . And as I’m inspecting the shirt , like I did with the other one . There’s another hole in the same spot. A little smaller , but still a hole . And still a shirt I can’t wear . The fact that they don’t refund is rediculous and annoying . I basically just wasted 50 on a piece of junk . Not a good experience and never buying from them again ...
M
Ordered for mother's day. The site had a large banner at the top of it's pages saying " last hours to get it before mother's day" knew I was close so I paid for expedited shipping for the two pillows I ordered. They arrived the Wednesday after mother's day and one had very bad centering. (Pic: imgur(dot)com/a/6JTJmLA) Won't order for them again
Response from PetCanvaNov 6, 2018
Hello M! Were you ever able to reach out to us to have us send a brand new one? It was most likely an honest mistake on the fulfillment end of things. It's rare, but does happen. As for the priority shipping, we would have also refunded that for you. As much as we'd like to deliver all packages on time, sometimes delays do happen. Our support email is the best way to reach us, and I cannot locate any emails from from you with the information you provided. Very sorry either way. We're not in the business of scamming and deceiving. If we messed up on our part, we'll aways admit it and take the steps to rectify the issue. Have a great day!
