PetCanvaReviews of petcanva.com

Do not order from this company!! I approved an image for a blanket I ordered and they printed a different image on the blanket I ended up receiving. I also ordered a pair of socks with one of the text backgrounds and they printed it at the very top of the sock with half the text cut off. It’s been more than a week trying to get a hold of someone in customer service and still no response regarding remaking my order or offering a refund. It’s a scam!!!

I would give this company 0 stars if I could. I received my blanket on 12/9 and it had a picture of a random dog on it and not the cat that I had submitted to them. Their response time is absolutely ridiculous. It is now 12/20 and I STILL have not received a status on my corrected blanket. This is supposed to be a Christmas gift. I DO NOT recommend this company at all. Terrible customer service!!

If i could give 0 stars I would I got my package today but coming to find out it’s some other dog that I don’t even know ! And the wait time for a response is three days this was supposed to be a Christmas gift !!! You guys suck and I will never buy anything again from you !!!

Everything seemed fine at first, ordered my blanket In mid-November. Received my blanket 2 weeks later, but instead of my dog on the blanket, there were two unknown dogs on it. I had received someone else’s blanket instead of my own. I contacted customer service, and within an hour or two, someone contacted me. They said I would receive a new blanket in 1-2 weeks. Two weeks passed. I received no updated shipping information, and the blanket was still not here. I tried contacting them on Facebook, Email, and on Instagram, and did not receive a response in over a week. Apparently if you email more than once, you go to the back of the line. However, they said they would respond within 36 hours, and after 36 hours passed, and no response, what would you expect someone to do? Communication with them is beyond frustrating. I ended up ordering another blanket on Shutterfly that was $30 cheaper. I haven’t received that one yet, but hoping the quality of that blanket is better then the one I finally received from PetCanva. All in all, I don’t believe the blanket was worth the stress and the inconvenience, or the $85 I paid. Worst customer service I have ever dealt with. I’ll never shop here again.

I ordered a blanket from petcanva and had the worst experience with them thus far. I had to ask for a revision to my artwork and it is supposed to take up to 92 hours at most. It has been over a week and I still have not received the revision. Even when I get emails saying the new artwork is ready there is no new artwork available for me to see. I have tried multiple times to reach out to them, but they are extremely unresponsive to emails and have yet to fix my issue. Basically, if you want a smooth purchase process with customer service that is there to help you do not use them.

I ordered a pillow from PetCanva on December 2nd, everything seemed fine at first but once I was "queued" for packaging everything went downhill. I was suspicious that something wasn't right since it was taking so long and I wasn't getting updates, but I kept my hopes high that this wasn't a possible scam and waited two days after the estimated time was (they said it was going to be from December 12th - December 16th and it's now December 18th) and still no update I emailed them and messaged them through FaceBook and they gave me different times for response. I don't mind if the present comes after Christmas or in January I just want to be updated on where everything is, and I understand they could be really busy, but it shouldn't be taking this long to just be updated. I pride myself on being understanding and things take time. BUT IT SHOULDN'T BE TAKING THIS LONG TO PACKAGE. I asked to speak to a manager as soon as possible to get everything sorted, but if I get nothing I don't know what to do. I'll give an update if they ever reply to me and how everything goes. But until the DO NOT ORDER ANYTHING FROM HERE IT IS A POSSIBLE SCAM. I did also take screenshots of our conversation so I have evidence.

I recently ordered from pet canva and got sent the wrong blanket, I can’t get ahold of anyone terrible customer services. I’m very upset I spent a lot of money on this and it’s suppose to be a Christmas present and now I’m stuck with nothing

Is it possible to give negative stars? Absolutely ridiculous. Do I understand that I ordered around Christmas so they're probably very busy - yes. HOWEVER, what I don't understand is why EVERY TIME I submitted a revision, NO CORRECTIONS WERE MADE! There's also NO customer service phone number, making it extremely difficult to get a timely response. They cash your payment before you even review the art, and if you want to cancel, theres a fee. This is a $50 phone case that should be simple enough to get, but apparently is not. 0/10 would NOT order again