PetCanvaReviews of petcanva.com

I got two blankets. Two different dogs. I can’t believe they sent me that crap. DO they not take a look of their product before sending to customers. Nobody compares the product to the pics????

Have ordered multiple times from them. First time the colour of my print did not reflect the artwork. When i messaged about the issue i was left on read, the entire time despite multiple follow ups over the coming weeks. Decide to give it anther try hoping my experience was a one off. Most recent incident - cancelled my order yesterday from after 3 weeks from finalizing order had received no dispatch update. Had to follow this up myself and was then told the carrier has collected the item but has not processed it and they will send me through the tracking number very soon. Fast forward a week - no word from PetCanva - I again follow up with them myself and now told they have no idea where the item is??? I decide to cancel my order and in order to do so, am forced to pay an art fee for an item that i have not even received. Not even a digital copy of the work was provided and for something I've now PAID for, i feel is poor service. Customer service seem to only respond when trying to take your money and not when you have legitimate queries that question their ''Satisfaction guarantee" claims they boast all over their website.

The worst quality, waiting time, and customer service. I ordered a case back in the beginning of December as a gift to a loved one. When the case arrived, it came no where near the quality of the mock picture sent to me for confirmation. Speaking with customer service to have a case redone took 1 month just for them to reply; granted I understand it was during the holiday season so reply time was slower. But after speaking with them, they guaranteed that they would send out another case in the quality that I was seeking. Fast forward another month of waiting, contacting to see if they shipped the order, and more waiting. I finally received the product on Feb. 1 AND THE PRODUCT WAS THE EXACT SAME QUALITY. After 2 months of waiting I was placed in the same situation I was in 2 months prior. Unbelievably upset and frustrated at this company. DO NOT ORDER FROM HERE.

The quality was great and I got the phone case very quickly. I will definitely use PetCanva again

Terrible customer service. I ordered two weeks ago and I haven’t heard anything about my package even being shipped. There’s no contact info on the site and I am pretty sure this is a scam. I am going to get my credit card to refund my money and try and get this place shut down. All my Christmas gifts were ruined because of this company. It is a cute concept but they need a customer service group to at least inform their customers of any delays. They were super quick to charge my card almost two hundred dollars. This is for order: 138123

I ordered dec 13th for Xmas. I was originally concerned about timing but they specifically advertised and emailed that if you ordered by the 13th you could get your order in time for Xmas. At the time we ordered they were advertising they could take 20 more orders so I figured we were fine. When we still hadn’t heard about shipping on the 23rd we reached out to their website (no phone number btw) and didn’t hear back for a week. We finally got an email today that our order would arrive on Jan 7th. I really liked the idea of custom pet products and was planning on getting some for more friends but after this experience I will definitely not be returning to pet canva. Would not recommend.

Paid extra money for guaranteed Christmas delivery. They missed it, without explanation or reason so no present to give person on Christmas. They NEVER respond to emails and have NO phone # to contact. Looking at their facebook page, they have done this to large numbers of people this holiday season. Company doesn't respond, just sits in silence as they ruined multiple Christmas presents.

Your ripping people on Christmas, I’ll be going to the bank tomarrow with this transaction an reporting it as a scam because that’s what it is, it says 90% excellent when most of the reviews are bad..