petbelong.comReviews of petbelong.com

We ordered a harness for our boy Bucky and it was a bit big on him, I guess their sizing chart run large. We contacted their customer service and they sent us a Medium size at no charge (good thing we purchased the warranty) and we've been using it for over a month now. Our boy loves it!

Do not use this website unless you want it to take forever to get your products...if you get them at all (I have read). They claim it's because of COVID, but the real reason is they are a Chinese company. Chinese processing and shipping is notoriously horrible. They do not list estimated deliveries for a reason. They ship from a Chinese warehouse. I have ordered from China before and they are the worst in logistics and delivery. I've even read plenty of horror stories of people not receiving the product at all. The website looks like a legitimate USA owned company and you assume the products will come from a USA warehouse. This is not the case. I would not have ordered anything if I knew it came directly from China, knowing the Chinese are horrible at shipping and delivery. They use an ultra slow shipper, Yun Express. Do avoid this "company."

I have ordered quite a few bits from this company and they are extremely high quality, good and fair price and my orders always come fast even though I am in a different country. 5*****

Currently in the thick of it. I ordered 2 harnesses, 1 for my gsd and the other for my greyhound/lab. Im used to things not fitting my greyhound properly since he has a thin frame but a bigger chest. His harness did not fit him, I mean he was incredibly uncomfortable. The harness did fit my gsd, but halfway into our walk, he stopped and I looked down to see the harness had completely fallen off on one side. For the remainder of the walk, the only way for the straps to stay on was if I tied them in knots. I emailed support@petbelong and they wanted me to provide pictures of both harnesses so they could, "Investigate the problem." I didnt provide pictures and sent them an email stating I simply need to make a return and need the return address as well as my refund. The products didnt get to me for 19 days and they want us to be patient, yet also state that they have a 30-day window for returns?? Im so disappointed. Hopefully, they provide me the return address and then I can get this taken care of.

Terrible product. Falls off on its own. I'm actually offended that they would sell this.

This company is a mess. They might make a good product and have a fancy website, but that’s it. I ordered a collar and harness Dec 18 paid in full. The first shipment was last tracked as enroute Jan 4. Never arrived. I made inquires and was told in late Feb a replacement would be sent. I quoted their written policy on full refunds after 60 days of not getting an item. They agreed (but we’ll get back to that). The second shipment also never arrived within the “week” they stated. I had to again email them - there’s no phone number. They sent me a UPS tracking number saying the harness was delivered. UPS showed it wasn’t even my name or address, instead it was for a city two hours drive away. The collar finally arrived two days after that. Still no harness. On March 25, over 3 months later they emailed me to say the Postal Service delivered the harness on March 2. A box had arrived, and contained a CARBURETOR and spark plug from China. WTH?!? As for the refund, I took matters into my own hands and disputed the charge with Chase. Got all my money back. Somewhere a mechanic has a dog harness who is waiting for a carburetor...

Horrible company They don't send out all your merchandise the harnesses are way way too big cheap product. I got a hold of a few people that are on their reviews that's not even them. I have been trying to get a full refundThey only want to send back $29.00 😩 Be aware of this company

Took almost three weeks...They never once informed me this was coming from China...They will not take phone calls , blaming it on the pandemic ( ridiculous ) . I Must have e mailed them 10 times to please call me..Instead some guy named Steve claiming to be an owner of the company sent some credit for next order. There will be NO next order....All I wanted was to discuss the size my 90 pound Boxer needed....Of course it is too big , but I will just take the loss..I would not dare get into return with these people.