petbelong.comReviews of petbelong.com

Amazing customer support and response time after I made an error with my online order. The resolution was swift and most helpful!

I had an excellent purchasing experience, with the exception of the delivery time. I ordered on June 10th, 2023, and received on June 28th. I would have given 5 stars had the delivery time been reasonable. However, there was excellent communication from customer service regarding the journey of fulfillment on my order. The harness is the best one I have tried for my dog, and I have tried 3 others in the last 2 months. It is well constructed, strong materials, well-padded for my dog's comfort, and attractive. One suggestion; the company needs to supply a diagram of how to size it on your animal. I recommend the harness without hesitation. I also purchased some of the accessories which were worth it to me. Be prepared for a long fulfillment process.

Outstanding customer service. Super fast shipping and great communication Back in December I had ordered an xl vest that was clear was never going to fit my dog—my bad— So I ordered a size large and they refunded by purchase price minus shipping and said I could keep or donate the xl vest I will be donating it to a shelter that could use it Thank you once again

We ordered a large harness because the pup we bought it for was at the top end of the medium. We could not tighten it enough so I asked for an exchange. They responded quickly. Yes we had to pay another 19.95$ for the shipping and handling but that was okay. They allowed me th donate the large one to a worthy charity which pleased us immensely. We chose the Humane Society as there is a great need at shelters due to overcrowding. We also have 2 grand puppies who have the harness and they are tremendous. Quality is excellent and also looks great.

Do not buy from this company!!! I made my purchase a month and a half ago and my items never shipped. They’re not US based and will provide tracking that will never show as actually shipped. I received two different tracking numbers while they gave me the run around. After asking for a refund for my purchase they tried hiding behind their 24 hour return policy. I ended up having to get my refund through Paypal. Do yourself a favor and order the same item from Amazon.

I ordered a harness and leash a few month ago. Harness is sturdy and I like the metal buckles up front. Seems very solid so far. The leash is great and truly does keep my dog from pulling. The leash clasp broke a bit ago, so I decided to email PetBelong. Not only did they respond the next day, but also sent me a new leash. Great customer service! I have recommended this company to many without any problems.

Great quality harnesses and EXCELLENT customer service. We originally purchased XL harnesses for our Malamute. But, turns out he didn't fill out the way we thought he would. Contacted PetBelong and they shipped out the next size down! We just had to pay shipping. We'll donate the XL harnesses to charity. Mitch (customer service) was fantastic! Highly recommended!

Just horrible. Ordered over a week ago. Received a confirmation email with tracking information for usps. USPS confirmed that the tracking number provided by this company was not a real tracking number. Contacted customer service, but was not helpful.