PetalsReviews of petals.com

This is not a reliable company for sending gifts or things that have a deadline. I ordered flower gifts on March 5 for two different birthdays, One arrived and the other had not yet shipped as of March 13. I was told the second one would ship out next week. Both had gift notes, so the company knew there might be a deadline. In this day and age of Amazon-type quick deliveries, this company is an anachronism. Don’t order from this place if you are needing a prompt delivery. The company says items will ship within 5-10 business days, but what kind of dependability is that? Customer support was no help. The representative didn’t care my item was going to be delivered late and didn’t offer to try to do anything to speed it up. So, slow delivery and unresponsive customer support.

I do like the products as they are the most life like faux flower arrangements I’ve found. However, their customer service is lacking. Sometimes it’s not what you say but how you say it. The shipping costs are high. Order accuracy needs improvement. I ordered 12 stems as stated in picture and only received one.

I have been a long standing customer #1055597. For the holidays in December 2024, I sent arrangements to 3 family members. All received in great condition according to them. However there was no indication who sent them. Fortunately, 2 of them knew of my previous gifts and concluded I sent them. Know the holidays are always hectic but this should not happen.