PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
PersonalHour Pilates US (personalhour.com) has 233 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
personalhour.com
Website
personalhour.com
Category
Fitness & Weight Lifting
Location
Dublin, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have been SO excited to receive my new equipment from Personal Hour! It finally arrived last week. Everything is lovely. The most important thing I want to note: CUSTOMER SERVICE from Mark is excellent. There was a little error w my order but Mark actually called me within 30 min of my reaching out and made certain to make it all correct! Amazing —to receive an actual phone call from a super helpful guy! Additionally, we LOVE our new equipment and how smooth and lovely it is. I recommend Personal Hour!
Response from PersonalHour Pilates USMay 1, 2025
Thank you so much, Jennifer. Mark was genuinely moved by your words — and we’re all thrilled that your experience felt personal and smooth from start to finish.
BT
bonnie T.
WARNING DO NOT MAKE A PURCHASE FROM Ph
This company is a sham! Their employees lie and tell you anything by to keep you on the hook for the $2100 I spent on a machine. I ordered one on January 23 and after 16 weeks no machine and they REFUSE to give back my money. I did a dispute on my Cc and have to wait another 8 weeks for my money. I was promised my machine in 5-6 weeks. I was told it’s here they need to inspect it on February 23.
I have never had such an issue buying anything and they are nasty abusive and have lied time after time and they act like the dictum. You have all been warned. Also the BBB did nothing to help me either so don’t even bother complaining.
How can you not deliver and keep someone’s money as well.?
Response from PersonalHour Pilates USApr 29, 2025
Hi Bonnie,
We care deeply about our customers - and just as deeply about the people on our team. While we understand your frustration, this review leaves out critical details and misrepresents what happened.
Your original order was fully customized with a longer lead time. After choosing to cancel, you were refunded. Unfortunately, in the process, our staff was subjected to language and behavior that caused real emotional harm. We take pride in supporting our customers, but we also protect our people.
Despite all this, you placed a second order. That order was canceled, and before we could process a refund, a credit card dispute was opened and as is standard, the funds were then frozen by the payment provider - not held by us. We cannot refund what we do not have.
Once the dispute is resolved, if the funds are returned to us, we will issue a refund minus cancellation and dispute fees, as stated in our policy. We do not - and will never - keep money without delivering even more value in return. Our thousands of happy customers can attest to that.
We stand by our work, our integrity, and our team. And we respectfully draw the line when public claims cross into harm.
We wish you well and hope this clears up the situation for anyone reading.
VW
Valerie W.
Best experience!
I had such a great experience with Personal hour, specifically Nadia. I had booked a consultation call prior to purchasing an home studio reformer and was so happy I did! She walked me through different reformers so I could decide what I wanted, helped customize certain things and was nice and accommodating. When I had questions about shipping I was given a direct number to call and they walked me through the whole shipping process so I had realistic expectations. I would highly recommend!
Response from PersonalHour Pilates USApr 23, 2025
Thank you, Valerie. We're so happy to hear your experience with the team made things easy and clear. It means a lot to know you felt supported every step of the way.
Thanks you for trusting us!
SM
Shaneen M.
The experience was great and glad I…
The experience was great and glad I purchased my reformer from Personal Hour. The overall timing from order to receipt was about 3 weeks. I will definitely recommend Personal Hour to friends.
Response from PersonalHour Pilates USApr 21, 2025
Thank you, Shaneen. We're so glad you had a smooth experience and that your reformer arrived on time. It means a lot to have your recommendation - thank you for choosing us.
KS
Kelly S.
Stop harassing me!!!
Stop harassing me!!!
Response from PersonalHour Pilates USApr 23, 2025
Hi Kelly,
We’re sorry for the frustration and understand your reaction. We’ve reviewed what happened and are working to improve our processes. Thank you for your feedback.
JT
Jeffra T.
Awesome Machine
Delivered on time, and well packaged. The machine is very well made, quiet and smooth. Really impressed!!
Response from PersonalHour Pilates USApr 12, 2025
Thank you for the kind words! We're glad the delivery went smoothly and that the machine is living up to expectations. Enjoy every workout!
RB
Rebecca B.
The friendly compassionate helpful…
The friendly compassionate helpful educational staff along with inspiring showroom with many options for different needs. Personal or professional industry equipment.
Response from PersonalHour Pilates USApr 12, 2025
Thank you deeply, Rebecca. Your kind words mean so much to our team. We truly do our best to listen, support, and guide - and knowing it made a difference to you is everything. 💛
BR
Brittney
Great reformer
Great reformer! I ordered the Janet 2.0 for home use. I am a Pilates Instructor and currently use a different brand in the studio. This reformer has been given me an easy transition. I can do great workouts with everything that it offers. I love that it included the box, jumpboard, and padded footplate! It looks amazing and so smooth. The quality is great. I have been working out on it daily since getting it! Customer service has been awesome as well. They were very responsive and helpful. I highly recommend their reformers!
Response from PersonalHour Pilates USApr 12, 2025
Thank you so much, Brittany! We’re especially honored to hear this from a Pilates instructor. It’s wonderful to know the Janet 2.0 made the transition to home smooth and rewarding. Your kind words and recommendation mean a lot to us 💛
