Rick P.
I Love PERRLA
Brian and team took care of my concern in a quick and professional manner. Not only did they provide me a new clean copy of my assignment, they gave me a step by step fix should the issue happen again in the future. I have been using PERRLA for over a decade first beginning while pursuing my undergraduate degree. I am now about 3/4 of the way through my Doctoral studies and this is this first time I’ve needed to reach out to their customer service team. It’s comforting knowing they provide transparency to their hours of operation, and more of communication. I thought it would be a long back and forth through email, but my issue was resolved in a matter of minutes. I highly recommend PERRLA for all your academic formatting needs! You won’t be disappointed!
Response from PERRLAAug 3, 2026
Rick, thank you for this – a decade with us, from undergrad to three-quarters of the way through your doctorate, is amazing. We're glad your first-ever support ticket turned out to be a matter of minutes instead of a long email chain, and we'll make sure Brian and the team see this. Best of luck with the home stretch of your doctoral work – you're almost there!


