Perraro Electric BikeReviews of perraroelectricbike.com

Love the perraro Siesta e-trike and the customer service they are wonderful team to make your experience excellent

Great bike. Superb customer service. Will definitely be a returning customer

I absolutely love my new semi-recumbent trike. I had a different brand e-bike and was just to nervous on it. My husband said he thought I should get a trike as that would make him feel more comfortable as I did fallover on the bike. I have been practicing on it and am getting more familiar with it. The customer service we got when ordering the bike, was fantastic! My husband called and was able to get the color I wanted, as it showed "sold out" and how quickly it arrived was amazing. It took less than a week. I did lots of reviews of a lot of brands and this one came down to being my top choice. I mean who gives a lifetime warranty on a frame and motor? A company that believes and stands behind their product, that's who.

I was so excited to ride my Panda and it arrived so fast. The assembly video is useless and several important things are not mentioned or unclear. I got it together and it is fun to ride. Not for the faint of heart in SF!! After putting battery in, the key won't turn. Every time I ride it I have to go through from 5 to 35 minutes of trying to move battery in tiny increments to line up the hole and get the key to turn. After a few rides, the motor would not proceed at traffic lights. I am sitting with all the other bikes at traffic signal, green light they all proceed and I am stuck. Try to peddle nope, try to turn the right handle power nothing. I am not squeezing the brakes but nothing. Eventually it decides it will work. Then one Monday I finally get key turned, get on it, and it will only go very slow and only in 2nd power level. Nothing else works. tried emailing support, both addresses, nothing. Tried amazon support who sent message to seller, nothing. I finally call and the guy said he will call me back, nope for 3 days. Called again asking if my trike was a return or something, no response. He made an appointment to call me via Whats App on the weekend. I ended up having to call him. We went through all settings because most of the settings had turned into a long series of numbers. Asked him how that happened and was fed some BS about microwave transmissions. Cept trike was in underground cement parking where even your cell doesn't work. We went through and changed the settings that we could, but some could not be accessed. Then I was back in the CS abiss where following up got me zip. Until out of the blue, i receive a new controller. Great! Except now I'm back at where i was originally. Trike is great until motor cuts out and there i sit until it decides to work again. Oh and the new controller makes all power levels much less powerful. I have to put it on 3 or 4 to even move at a realistic speed. I am so disappointed and feel like I was taken advantage of. I am pretty sure I was sold a trike that was a screwed up 2nd or return. $2000 is a LOT of money to me. I have brain injury and the trike was my attempt to deal with the uneven terrible sidewalks in SF tripping me. It seems most positive customer service reviews are for people who only bought parts or tires. Perraro CS is silent, then only minimally responsive. The looks of the trike are deceptive as it appears sturdy and solid. However, it is the motor, battery installation, key, etc that stink. Out of the 3 months I've had it, this trike has worked maybe 1/3 of the time. I believe I will be lucky if it runs for the rest of the year. I would have returned it if they had reasonable policy. How am i supposed to pack it like i received it and shipping is unrealistic. However, living in CA I am tempted to put it in my car and take it to them. Oh, and no one in SF will work on it in that I can find.

First let me say the guy who was helping me was nice. Eventually they sent me a new controller after trying to reset the original one. Now my trike works in all power levels. However, much less powerful than it was at first. The original problem, after waiting at a light or stop sign the motor does nothing, was not addressed and still occurs. I really like riding the trike but feel it is not reliable due to this issue. Also, every time I put the battery in, the key won't turn. Takes a lot of trying to move battery tiny amounts to get the peg to line up so the key turns. Sometimes I get it turned fairly quickly. Other times it has taken closer to 30 min. For the price, there are WAY, WAY, too many issues that take away the fun of it. Also I can't help but feel it will not last long. I have had it for around 3 months but 3 weeks it was dead.

I STILL HAVEN'T RECEIVED THE EXTRA BATTERY!!!

We bought two red red semi recumbent tracks. The basket was missing on the first box we opened and put together so we took the basket out of the second box and called in to get it replaced we were the last on our driver's route which made it late in the day when we got our delivery because the boxes were so big they put them in the front and then piled all the rest of his load behind it. But real nice driver and I even gave him a watermelon. We are enjoying riding the bikes although we are still waiting for the rear basket for the second bike. It's still usable and works very well. I believe this will improve my ability to get my legs working better and it enjoyable at the same time

Excellent e-bike