Perraro Electric BikeReviews of perraroelectricbike.com

I bought a Kangaroo Trike from Perraro. It arrived and, because they didn't screw things in tightly, hardware was missing and more has fallen off while riding. I asked for replacement parts 7/6/26 and was told parts were coming. 8/3 parts arrived that didn't fit. I texted the mistake and was told to expect the correct ones in late August. No parts 8/31, texted with no answer. Texted again 9/2, called/message 9/8 and 9/15, all with no answer. Other problems from the start: The manual indicated an ignition key when there wasn't one. Manual indicated a right hand throttle, also not present. Allen wrenches and mirrors were missing. Missing mirrors were sent but cannot be mounted far enough to the sides to show traffic behind me. Child seatbelts immediately fall off a child's shoulders. No instructions on how to use the throttle (there is one but it's not shown/described anywhere in the manual). No instructions on how to use the lights. The horn is placed between palm and the thumb throttle and is jarringly loud. Because of the mistakes and lack of responses, I have more regret than confidence in my purchase. What's good about it? Motor power is impressive, rain cover is great, battery life so far is excellent, after modifications my kiddo can ride in it safely and chooses it over the car, hauls kid and books and groceries over rolling hills with all cargo in sight and withint conversation distance.

Placed a order for two Smart trikes. , They shipped out ones with changes we did not want nor asked for. The bolt to the rear basket was sheared off the rear fenders sit to low so they catch on the tire. The company thinks you want to take it apart and ship it back and pay for that. They do not deal well with people they miss lead. They even go so far as to blocking customers who complain. They remove any post that exposes them all while selling to seniors. They also think they can refuse to correct their mistakes if you are not nice with, your choice of words. The trike is heavy the first gear is a joke the 2 thru 5 push you back in the seat. The top speed is locked by which speed you set the pedal ass for. Not very useful. The trike at 20 mph feels unstable as you are in point of high gravity not low. The company thinks it can abuse customers and cut off communications. Save your time stress and money. Find a better brand.

Didn’t recieved my package

This electric trike is great. I wish it would come with the manual and better instructions with how to operate it when we got it all together. I think that most people are seniors or people with disabilities that buy an electric trike and clearer instructions should be packaged along with the trike. I also was pretty upset about getting an extra bill of $220.58 upon delivery - the free delivery charge is deceiving. We had to pay the UPS driver for this charge in order for him to leave the bike with us. I think it's something people should know so they can expect that extra expense on top of the purchase of the bike.

the trike is fun too ride. the peddle assist is a real plus. the assembly instructions need to updated. the was difficult to peddle for me maybe because i am six foot tall with long legs. but the peddle assist really came through. thanks for the assistance with final assembly, i have gotten many comments about how nice the trike looks. thanks again

First love my Tryke! The assembly instructions are vague . Not enough detailed info. Had to call many times for help. That caused a great deal of down time. Call and wait.. ugh.. more details. Vidio was a rush . Need more step by step!

I did my first ride last night. I really enjoyed it. The reason I'm not giving you a five star rating is because I've had trouble with assembling. I apparently recieved the newest version and putting the bike together is actually easier but I didn't have an updated video or instructions. I'm still having one problem and will be contacting customer support today. The LCD display came with a missing part. I'm unable to get it on tight enough to stay in place.

I ordered and received the Perraro Ridex in December 2025. Ive had this bike a total of 4 months. I have a permanent indwelling foley catheter from being damaged from a medical device so I wanted to purchase something that would allow me to take my children to school and still get some form of exercise. I use to workout 3 hrs per day but that all changed with the damage that incurred. Anyways, I take my kids to school every morning on the Perraro Ridex. We live a total of 3 blocks from the school, its literally a 3minute ride. I do not abuse this bike whatsoever. I am so particular about expensive things I buy, I am constantly cleaning this bike because I want to keep it looking new. The first problem I experienced with this bike was that the left fender touched the tire so bad that the left tire has an indentation all the way around. It was advertised as having a thumb throttle but the bike I received didnt have that but thats okay because the company quickly sent me the thumb throttle, they also sent me a new left fender but upon receiving it in the mail it looks like a used part. Totally and completely horrible looking. It had extra holes drilled, scratches and paint that didnt match whatsoever. Upon talking to the people at Perraro they did some investigating and told me that the fender was indeed new and they drilled extra holes before sending it to me because I was having problems with the current one touching the tire. I dont know that still doesn't explain all the scratches and the nonmatching paint, my 5 year could do a better paint job. I started complaining to the company a couple months ago about a knocking noise I was hearing just pushing my bike into the garage (the bike wasn't even on). I was reassured by the company that the noise I was hearing was a normal noise. Also when riding it was making a chain jingling noise that the local bike shop told me was okay. My bike has 500miles on it, its only 4 months old and I went to turn it on 3 days ago, like I always do to take my kids to school and it started making a weird clanking noise and gave me error 07. It was really freaking weird as I had just used the bike the previous day to take my kids the 3 blocks to school and it worked just fine. I avoid all potholes and uneven roads because this bike wasn't cheap and I need it to last me, its very painful for me to walk with a catheter. The bikes motor is now bad, Error 07 either means the motor cable needs reconnecting or the motor is DONE ...well it wasn't the cable so the motor is indeed done. Maybe all the noises I was hearing were a precursor to the motor being bad but the company reassured me the noises were normal. Anyways here I sit with a no working bike, supposedly Im getting the motor this coming week which means come Monday I will have to walk my kids to school in which I am dreading the pain 😢 😭 For a bike that cost over 3k and that I voiced concerns about that were quickly and rudely shut down by the shop people I feel that I should of done more research in choosing a bike that would suit my needs. Now when the motor comes am I going to be able to put it on myself? I have no clue. Disappointed.