PERL Mortgage, IncReviews of perlmortgage.com

Perl Mortgage fee and extra appraisal fees were not disclosed up front! He compared costs side by side with my other loan option with his fees not properly disclosed. The process started out fine with reasonable closing costs estimated and a can do attitude from Bill Siefken. Up until a couple days before closing everything was "on track." Then he said he would pull it off if I just jump through a couple more hoops. Then the communication and updates stopped coming from the broker. I had to keep calling him. He would give a time that he would provide an update, but the update wouldn't come. The closing costs continued to go up WAY over the original amount - including additional fees that should have been disclosed up front. Close didn't happen on time and we were not notified that it wouldn't until the day before. Then the next 2 closing dates were also missed. I would provide requested documentation right away, then wait several days to hear back on the status only to find out that they needed additional documentation. If I had been asked for it all at once this would have been much less frustrating. If there had been better communication, this would have been much less frustrating. Luckily the sellers and the sellers' attorney were very helpful and understanding of the situation. Thanks to their understanding of this bad situation, the close did finally happen. Bill notified me by email the day before close that he would not attend the close (without providing a reason). He often blamed others and never took responsibility for the delays he caused. The others he blamed were his "assistants" and underwriters. The assistants would make requests, but never answer or return phone calls. I would strongly recommend against using this company. I now understand why mortgage brokers get bad names.

The process was fairly simple up until the week before closing. The loan officer assured me that Friday (closing day) everything would be ready for closing and that i did not need to send anymore documentation. During the closing weak the loan officers were very unresponsive to my e-mails and found myself having to keep contacting them for updates. The day before the closing it took them (loan officers) four hours to tell my realtor and I where the closing would take place and what time. The day of closing the title companies systems went down and I was told early that day by my realtor that I would more than likely not close that day. The loan officer then told us to be at the closing, it was still going to take place. After a brief conversation with the title company they were still waiting on the loan officer to send the closing paper work. Long story short he sent the paper work too late, even after assuring me he would send them in a timely fashion. I did not close that day. I took time off of my federal job that I don't have, because i just started. I had to cancel my furniture deliveries that weekend, cable installation and I had a lot of people who were ready to help me move. It was a complete waste of time and competently unacceptable. Closing day is a day I've spent multiple deployments to Afghanistan and Iraq for. It was supposed to be a special day, and it was totally ruined with lack of transparency by the mortgage company. It is 3 days passed the closing date and I am still waiting for the "loan to fund". I still don't have the keys to my house, and nobody at the mortgage company has bothered to call or email me to let me know what is going on. I would never recommend anybody to go with this company.

no follow up ,when there is complain