PERGOLUX USAReviews of pergoluxshop.com

***Update*** Pergolux reached out immediately, and we were able to reach a satisfactory resolution regarding the hardware damage. We are still pending a resolution on the warranty confirmation but are hopeful this will be resolved amicably as well. ***Original*** Received my Sundream S2 pergola (Order US6568) on August 7, 2025. The components box arrived severely damaged, with parts missing or broken, and a structural beam was bent due to delivery team mishandling, as documented in photos provided to Pergolux. The replacement parts, promised via overnight shipping, were delayed two days just sitting in a warehouse per the tracking number (delivered August 15), disrupting our contractor’s tight schedule that had been planned out for this delivery. The incorrect replacements were provided by Pergolux and were a quarter inch too small, requiring longer screws and caulking to fit, as shown in photos sent August 25. Our workarounds saved Pergolux from replacing both the components box and beam, yet their insufficient compensation offer, which they proposed, failed to cover the hardware damage and the issues resulting from their mishandling, estimated at a couple thousand dollars. Initial email communication with customer support was positive, but after their delayed shipping and incorrect parts prompted my request for fair compensation, responses became combative, accusatory, dismissive, and unprofessional. I have yet to receive *any* partial refund whatsoever or warranty confirmation despite making their incorrect parts work due to their delays and running out of time. The aluminum frame appeared sturdy but bent easily when mishandled during delivery. Think twice before giving Pergolux your business - unreliable delivery and unprofessional support.

Fantastic product However, with high demand, the delay for receiving the product can be extensive.

Very happy with our purchase and experience with our S3 Sundream pergola. Ordering was super easy and we were able to visit the showroom as it was local to us, product was delivered as promised. Highly recommended.

The product was as described, and it works well. I am overall happy with the purchase, as it looks pretty sharp in the space where we assembled it. We experienced a couple of hiccups with the delivery from the local freight company, which made the process frustrating. Pergolux USA made it right, but took some time. The assembly was challenging, and whatever time it says it will take, double it. Customer service is good, but response time is slow in some situations. I had a couple of damaged pieces, and they resolved them to my satisfaction. I would recommend the product, but if you need it for a specific function, plan a head to account for potential delivery issues and assembly times. You will need at least four people for the frame setup, then two people can do the rest.

I spoke with Japhet who was very helpful in resolving a question regarding my cart cost before checkout and at check out! He was able to provide me with a link that matched the cost I was seeing before checkout, even though the website and at checkout were showing different prices.

We work with one of your customer service reps, who was very well informed and very insightful. We greatly appreciated his help! We love our pergola. We recently landscaped our yards and the pergola took our design to a higher level. We love it and so do our neighbors who are now considering pergolas of their own We had our landscaper complete the install for us. He’s installed other pergola systems before and he said that Pergolux’s quality exceeds many others that he’s seen

Reaching out to support for questions with the install has been wonderful. Receiving full articles about my issues in the email helped me solve my problems. The LED color light is not very bright but all in all, the product looks wonderful. I’ve used it every day since we installed it.

The customer service team was excellent! I had it installed yesterday and it looks and works wonderfully. My only comment was the delivery process. I was originally told that would be called to set up an appointment for delivery. Instead, I received an email saying when the delivery was going to take place. Fortunately, I was going to be home when they were going to deliver it. I love the sunshade! I just wish it wasn’t so noisy when you pull it down or retract it.