PERGOLUX USAReviews of pergoluxshop.com

Love the pergola, seems very well made.

The pergola was delivered and neatly stacked in our garage. I downloaded and printed the assembly manual. A more detailed step by step video would have been helpful. I think at least 3 to 4 people are required for assembly as the posts and beams are quite heavy once partially assembled. 2 ladders are a must. The website estimate of 3 to 6 hours assembly is more than a little optimistic. We took a leisurely 2 days to complete the project. Now that I’ve done one I think with help I could do another in 6-8 hours.

We bought the Sundream S3 for our backyard. It looks great. We had some missing pieces and damaged beams and I contacted customer service and Axel helped me out and was prompt to respond and send out replacements. The pergola looks great and we can enjoy our backyard now comfortably!

Not only is the product spectacular, but the customer service is top notch. We had some issues with the power box and they worked with us until the issue was resolved. They went above and beyond.

Great delivery time (vs. "Hanso's") 14 weeks. Assembly instructions needs written instructions along with pictures, worked thru it with video. Missing 1 corner connector. Can't inventory product at delivery, delivery guys drop and go, need more than 30 days, we all don't assemble immediately. Waiting for rain to check for leaks. Other than that, Great product and price.

I should give it 0 starts. One of the pieces was wrong and we couldn't continue with the assembly. When we called customer service, they said they knew about the problem and UNFORTUNATELY some wrong pieces were shipped! The assembly crew had already been trying for 2 days to put it together. The instructions are very poor (printed and video). We ended up drilling new holes so that we can continue. They also sent us a faulty power box that kept tripping the GFI. We even brought a certificed electrician to check it and he agreed. Customer service wanted us to send them a video and make sure that we plugged it in in many other GFI outlets in our house to verify it was faulty! The replies that we were getting from customer service seemed to be written by a 20-year old who was googling the question. I would not recommend this company!

This is a great product. Structurally strong. My neighbors gave rave reviews to us. DIY Grood!

So far I can comment on customer service and transparent website. Like all of you, I was drawn to the aesthetics and quality of the product. I can now say that the customer service I have received matches. I first requested a call and was called within 2 minutes and had all my questions answered in one call. Even later I had attentional questions and decided to try emailing customer service. Once again, timely and knowledgeable responses within one business day. I have been very impressed with Pergulox and can’t wait for my pergola to arrive. I will update my review after installation, but for now it has been a seamless and great experience.