PERGOLUX USAReviews of pergoluxshop.com

We love our Pergolux pergola. So happy I didn’t go with a cheaper brand. The Pergola is very well designed and very sturdy. We have very high winds in our area and this thing does not move at all. We added on the shades, which does a great job filtering out the sun and keeping the bugs out. Customer service is excellent. I sent a few questions via e-mail and they responded the same day. It does take more time to install than advertised. We completed in two weekends with two guys. Extremely happy with the final product.

Process from start to finish was straight forward. Easy to order and excellent customer service. The materials were delivered in perfect condition and assembly was easy and fast. The final product is a professional looking pergola with great features. We saved a lot of money over local contractors (paid half of what local bids were) and gained more features. The pergola itself is excellently made, fits together perfectly and has great lines and features. We highly recommend Pergolux pergolas if you want a beautiful, well made pergola.

The Skydance S3 Pergola selection and purchase process was easy and straightforward. The delivery was in 2 parts. The first part was delivered within 2 weeks. The second part of the delivery (glass) was back ordered and took 2 months. This was expained to me during the purchase, so it was not an issue for me. The shipping company delivered all parts directly to the site with no issues, missing or broken parts. Installation went as well as could be expected, however instructions could be better. Overall the purchase and installation process went well and I am extremely satisfied with the well engineered product.

Worst customer service yet again. I already had issues spent 13k on two from this company. The gutter was defective asked for a replacement they charged me 400 DOLLARS. for a small gutter. After I already spent 13 thousand dollars. I sent the item number and a picture and they sent me the WRONG COLOR again and now I’m being charged again for freight300 bucks are you kidding me?! For a light af piece of aluminum. Save yall some time and frustration go with a different company. My neighbor bought some from Amazon only cost her 3000 for three exactly the same as mine and I spent 10,000 on one and over three and another that’s over 13,000+ this gutter issue another $400 and now another 300 to send it back and get the correct color because that company can’t get anything correct I had to hire someone to put it together cause the instructions are unclear. This is becoming a nightmare I wish I never got this product.over repriced terrible customer service. I have emails showing all this receipts too. I’ve been patient and kind. Now I’m mad.

The quality of the product is very good, even for the lowest end S3 model. This is nothing like the cheap pergolas that you can get from the bulk website distributors. In all, you get what you pay for with regards to the quality of the product. In my opinion, the one thing that could be improved upon is the clarity of the product information on the PERGOLUX website. Yes, the pergola does have drainage slope built into it, but they don’t tell you that the slope is from the motor side to the other side. Also, if you are planning to get any of the powered accessories, there is almost no information on how to plan for your electrical connection. With such a high quality product, I’m surprised that there isn’t much information on the PERGOLUX website to assist with the planning for the installation of your new not so cheap outdoor space investment.

Installing the 16-foot wall mounted pergola took 5+ days working mostly by myself. 2-1/2 days was spent removing about a foot from the width of the beams and shortening the LED light strips to match the new width. Had I known it would be this difficult, I would have skipped this step since it was done for cosmetic reasons. Half a day was spent locating the studs on the wall for mounting the rear rail. I used a stud finder on the inside of the house and transferred the locations to the outside wall. The assembly went fairly smooth. The most difficult part is connecting each louver to the rail that opens and closes them. The mounting wall blocks easy access to the louver ends. This is not an issue with the free-standing version. Overall, I am very happy with the pergola. The quality is very good, and I have received lots of compliments on the looks. A little pricey, but it should last a lifetime.

The pergola are excellent quality and beautiful when installed. The delivery time was very long, and could be faster.

The directions are terrible. Videos do not work on the app. The YouTube videos are brief and don’t go into detail. Besides that the quality is great. With you had a blind wall. Thx