Perform BetterReviews of performbetter.com

Response from Perform BetterSep 12, 2023

Hello Sierra, Thanks so much for reaching out and for your order. When checking out, it is noted when selecting a shipping method, that the total shown does include any applicable fees for heavy/oversized items is included. That said, I do understand how that could be unclear when continuing the checkout process, so I'll certainly pass along this concern to our web manager to review. If there's anything else we can assist you with, please feel free to contact us via email, phone, or live chat and we will be glad to help! Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterSep 26, 2023

Hello Sue, Thanks so much for your order and for reaching out to us. I apologize for the inconvenience regarding the shipping costs. We always strive to provide the most accurate and fair shipping costs on all orders we ship out to our customers. I did review your order and checked with our carriers to confirm the shipping cost, and the rate you received is accurate based on the weight, amount of packages, and ship to location. Going forward, if you ever have any questions about shipping costs, please contact us via email, phone, or live chat and we will be glad to look into your order and review all shipping options to try and save you money when possible! Again, we thank you for your order and if there's anything else I can help you with, please feel free to reach out. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]