Perform BetterReviews of performbetter.com

I placed my order and could not wait for the items to arrive. It ended up that one of the tems (an exercise band) was just a little "too heafty" for my needs so I decided to return it. I left a voice message on the general mail box that day (late Friday afternoon PST) stating I wanted to return an item. Then thinking I would need to bug them to do this I also said I would call back on Monday. Well, I was so surprised and pleased when I opened my e-mail on Monday am to find that one of the staff heard my message, looked up my order number and had already email me providing a return #, correct company address and welcomed me to return the item. I was so surprised by that initiative that someone had already contacted me! I didn't need to "bug" or "beg" any one tO return my item. I actually ended up replacing that item and ordering three more things. I call that "excellence in customer service." Thank you to the staff at Perform Better.

Website took a LONG time to load each page. Also, I expected "Free Shipping" since I ordered over $50, but it didn't apply to my items. That was not clear at the time I was selecting - wasn't until final step that it was clear it wasn't going to be applied.

I rely on perform better to always give me the best information possible in the fitness industry. They have all the material you need to succeed as a personal trainer or fitness professional.

Offered free shipping for orders over $50, which, mine was around $75. It said, "on certain products", but which products? Also, I had to leave the site and when I returned it said the session had expired and I had to sign in again, but it didn't show me what I had already ordered, it appeared as if I hadn't placed an order at all. I had to leave my desk 3 times and this continued 3 more times. So I placed my order but when checking out, at that point, it showed what I had already ordered. A hassle.

The pages were slow to open and the site has the feel of a basement DIY project. My credit card information duplicated itself and it couldn't be corrected without starting the purchase experience all over again. In the era of Amazon and countless of other slick and easy purchase experience websites this screams 1990.

I was impressed with the ease of ordering the product.

There are many fitness company's out there who have don't have your interested in mind. PB is a true professional company. I know when I order equipment the quality will be great and if something is wrong they will do everything possible to fix it.

I want the best in fitness equipment for myself and my client's so I shop here