Zoe Z.
Price Error or Miscommunicated Information
I love perform better and I am disappointed because this is the second time that I purchased something online and was not given the item/workshop at the price it was advertised at. The first time happened with the Perform Better Summit, where I was charged the "at the door" price even though I had purchased it a few weeks in advance. The second time was using a 10% off discount code 'CFSC10' from being a member of the CFSC community and not having 10% taken off from the purchase. I haven't reached out for customer support because I didn't want to cause a hassle (or maybe I am unaware of specific requirements for a discount code to be used?), but I am starting to become aware of how many times I've been charged more than the price that had been advertised.
Response from Perform BetterDec 5, 2017
Hello Zoe, Thank you for your feedback, and I can certainly look into this for you. Regarding your 2017 Long Beach Summit Registration, we do have price specials for our customers who sign up before a certain dates. For Long Beach, we ran the Early Bird Special of $289 through 7/13, the next rate of $359 through 8/10. From that point through the first day of the Summit, the rate was $389, which is what you had paid when signing up on 8/15. As for the CFSC10 code, that 10% off will work on any full priced items that are ordered through our website. I see your most recent order that you had placed with us, and all of those items were part of our Holiday Sale we're running through the end of the year. So, you were able to take advantage of 30%-37% off all of the items on your order. I hope this info helps to clarify and as always we thank you for your business! If you need any assistance, please feel free to reach out to me, as my contact info is below. Thank you, Marissa Larobina M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]