Corina
POOR SERVICE
I ordered a kettlebell March 27th. It said on website that it would arrive by mid April, about the 17th. April 7th....ELEVEN DAYS after I placed the order, I got an email saying that they were out of stock and wouldn’t be in until mid May and sorry for the inconvenience!! WHY DID IT TAKE ELEVEN DAYS TO TELL ME THAT IT WAS OUT OF STOCK?! I had opportunities to order elsewhere to be delivered about the same time (mid April), but I ordered here because a friend referred me. To say that I’m disappointed is an UNDERSTATEMENT. We are in quarantine and I have to work out at home. I have been waiting for this piece of equipment and thought that it would be here soon. Now back to square one. Needless to say, I WON’T be back.
Response from Perform BetterApr 10, 2020
Hi Corina, Thanks for reaching out. I do apologize on the inconvenience. During this time, we are shipping out orders as quickly as possible. We have limited our warehouse staff to allow for proper social distancing and our sales and customer service teams are working diligently from home. Anyway, if you do want to cancel your order, we fully understand. Just let me know what you decide. My direct contact information is listed below. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]