Boca house of S.
Disappointed
It wasn’t until after I ordered and my card was charged that I was told the items were on back order. So I have no idea when I will receive the items, it could be months. If I would have known before I purchased that they were on back order I would not have bought them. You need to let customers know if items are on back order before they buy them.
Response from Perform BetterAug 2, 2021
Hi Eddie, Thanks for the feedback. I apologize if there was any confusion when placing your order. We do have a note up on the product page that explains that the 56" First Place Fitness Mats in blue are currently out of stock. We also sent you an email within 24 hours stating an update on the ETA would be coming soon. Also, we do not charge for items until they ship out so no funds were withdrawn. You might have seen a pre-authorization on your statement, which is just the banks communicating but that drops off within a few business days. If you have any other questions or decide to cancel the order, please do not hesitate to contact me directly and I will be happy to help! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]



