Perform BetterReviews of performbetter.com

Response from Perform BetterJan 12, 2022

Hi Katherine, I apologize if there was any confusion regarding the shipping cost for your order. UPS 3 Day shipping is calculated based on 25% of the order subtotal which was $50.10. However, the dumbbells you selected each had an added surcharge which brought the shipping to the $81.10. The surcharges are noted on the product page when you select the specific weight. Again, I apologize for the confusion! Also, please note that since we ship out of Rhode Island, 3 Day shipping was not necessary, therefore your order shipping method and cost was adjusted to ground service! A revised receipt will be emailed over to you later on this evening. Please feel free to contact me directly if there is anything I can help with! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterJan 14, 2022

Hi Pat, I apologize for the inconvenience regarding the new temporary surcharge as well as shipping costs. While certainly not as important as health, one of the many byproducts of the Covid pandemic has been a disruption of the global supply chain which caused costs for raw materials and international shipping to skyrocket across all industries and product types. These costs rose to the point where some products became unsellable. Not wanting to raise prices and feeling that these costs will recede over time, we decided that adding this TEMPORARY surcharge to help cover some of these unexpected increases would be the fairest option. We will continue to closely monitor the situation and will lower or remove the surcharge as soon as feasible. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. If you prefer to contact me directly, my contact information is listed below. Your understanding is greatly appreciated! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]