Perform BetterReviews of performbetter.com

Response from Perform BetterJun 27, 2022

Hello Tom, We apologize for the inconvenience regarding the new temporary surcharge as well as shipping costs. While certainly not as important as health, one of the many byproducts of the Covid pandemic has been a disruption of the global supply chain which caused costs for raw materials and international shipping to skyrocket across all industries and product types. These costs rose to the point where some products became unsellable. Not wanting to raise prices and feeling that these costs will recede over time, we decided that adding this TEMPORARY surcharge to help cover some of these unexpected increases would be the fairest option. We will continue to closely monitor the situation and will lower or remove the surcharge as soon as feasible. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. Your understanding is greatly appreciated! Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterJun 24, 2022

Hello Michael, Perform Better has been a close partner of FMS, and has worked as their sole distributor of their products for at least 15 years. All pricing that FMS products are offered for are set in accordance to that partnership. As a company, we certainly do not believe in price gauging and always strive to offer fair and competitive prices on all products we offer. As for your concern regarding the shipping costs, I apologize for the inconvenience regarding that. Like many other companies, we are experiencing extremely high freight charges that we are hoping will lower over time. If you ever have any questions about the shipping please contact us via email or phone and we will be glad to look into other shipping options to try and save you money. Your order will be shipping out today with FedEx and you can expect delivery in 5 business days. And email with your tracking information will be sent to you by the end of our business day. We truly appreciate your business! Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterJun 24, 2022

Hello Laurent, Unfortunately, the Just Jump System that you had ordered has been on an extended backorder with its manufacturer, which is affecting numerous orders for our customers. We do have it noted on our website and do send out emails to customers with open orders detailing this information, like the one you had received. When you reached out to our team for an update, we did communicate that we unfortunately still do not have any further updates at this time, and cancelled your order per your request. We certainly apologize for any inconvenience this backorder may have caused, but it is something that is out of our control as we’re at the mercy of the manufacturer and their ability to supply this item. If there’s anything else we can assist you with, please reach out to us and we’ll be happy to help. We appreciate your understanding! Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterJun 24, 2022

Hi Ronald, I apologize for the delay. We did try to respond to your emails but unfortunately these bounced back us. If you ever have any questions about an order, please email or call our customer service department directly. If you don’t hear back within 24 hours, please reach out to me. My information is listed below. Anyway, I just contacted the manufacturer and it looks like the Just Jump is will not be coming in for another 4-6 weeks. Please let me know if you’d like to keep this order active or cancel it. Again, my apologies. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]