Perfect Sleep PadReviews of perfectsleeppad.com

Customer service has been exceptional at Perfect Sleep Pad. But more importantly, the product has worked for me very well. I was not getting cool at night with a competitor so I tried the Perfect Sleep Pad with a PVC pad and now I've been more comfortable at night and sleeping better.

The Perfect Sleep Pad is the ONLY cooling solution that works! I have tried so called "cooling gel infused" memory foam, cooling pads you have to put in the fridge, air blowers...NONE work to cool you down if you get hot in bed. The Perfect Sleep Pad has the only system that truly cools you down! Within in a minute of it coming on you can feel the cool water going through the tubes and lowering the temperature under your body...it's such a relief, as I always get hot about 6hrs in of sleeping and wake up uncomfortable and unable to get back to sleep. The only thing I wish it had was a programmer for actual time, so you can tell it to turn on and off at certain times, and even a couple times during the night, instead of just a setting that allows to either come on or turn off.

Great product that has accomplished the goal of enabling my wife to sleep better...an absolute life changer. She loves it and has passed product information on to many of her friends. Absolutely worth every penny I paid. Thank you.

Horrible. Absolutely horrible. The product itself isn’t that bad, but the customer service is essentially non-existent. First and foremost, when the product arrived at my home the two floor units were a little different. One was obviously not new with little scratches across the screen and noticeably louder when on than the other. No big deal though because I figured maybe it was refurbished and I’m not gonna complain even though I was paying for a new product. I tried the product for about 90 days and decided that it wasn’t right for me. I then contacted customer service about a return and received a return label quickly. I drained my pad, packed it up, then sent the package back. After I received notification from the shipping company that my package was delivered I emailed “perfect sleep pad” to double check that it was there. I got a quick reply that it was and they would go through my return within the next few days and that I will receive an email letting me know what my refund would be (since the refund is supposed to be the initial cost minus the shipping cost). A little over a week passed without hearing back from anyone so I emailed Jesse, who had let me know they received my pad, and got nothing back. I waited another week then emailed again, no reply. Another week, another email sent and still silence from them. About a month passes and after multiple emails with no response I’m starting to think that maybe they have no intention of issuing a return so I start to consider my other options. I realize I can ask the Better Business Bureau for help, but sent out one more email letting them know I will be reaching out to the BBB. Apparently that got their attention because the very next day I received a response letting me know that the condition of my pad was unacceptable and that they would be charging me the cost of a replacement pad. Said email has multiple typos and is written like a text message sent between friends, not professional at all, which makes me question the legitimacy of this company even more. More so, I’m accused of not reading the return policy while Jesse himself misquotes the return policy. Since there is no way to prove that my pad wasn’t damaged or in bad condition I accept that there is nothing I can do and take the return they give me. Mind you, all of our conversations are being conducted through email, which are being responded to within a day if not hours. Why couldn’t he have contacted me back during the several email attempts in the past month? All in all there are much better companies out there who make similar products that I’d much rather give my business to. As I stated at the beginning, the pad itself isn’t bad, but it also isn’t that great. If you’re looking for a “pad” to keep cool in the evening, look towards more “chili” options.

The Perfect Sleep Pad is actually pretty good. I’m certainly glad I purchased it. My only complaint really would be that the centre of the pad (where my body lies) does not get as cold as the outer areas. But it is a definite improvement.

The Unit itself works great but have had two pvc pads leak and they will not cover under warranty. Had to use Pvc glue to patch and it constantly springs new leaks.

The pad comes with a couple of elastic straps to try to hold it in place. Right - it moves and scrunches - every morning one has to strip the sheets and re position it. So, I added 8 more elastic straps using clips to hook to the pad. Now we just lift the sheet on one end every morning and re-stretch the pad to lay smoothly. After 5 or so times we lift the other end of the sheet and pull the pad back down the mattress. Other that that, works as advertised.

Excellent product but every element of your customer service from having no live voice when one calls your office to a three month delay in inventory is terrible. Worst than any one I have ever done business with in my life. I am surprised that your company is still on business, I am not sure it is in business today. Since the product is excellent and I would love to see your company survive I would be pleased to discuss the many problems that I have had with your company. Hank 3056070137.