Perfect RolexReviews of perfectrolex.io

Response from Perfect RolexNov 6, 2023

Hi Michael! We do not seem to have an order from you. Our email address still exists and is very active, so you may have been sending a message to the wrong email address. Please check your emails or go back to your log history to look for the website where you ordered from as this is totally not us. Contact us through: +1 631-528-1550 Email at [email protected] or Chat from 11PM - 8PM EST, Mon-Sun Best Regards, Jake Mills Customer Support | Perfect Rolex

Response from Perfect RolexSep 11, 2023

Hi! it seems like this is a duplicate review from the one that you have already made under the name of Mark Jacor. Your order has already been delivered to your address on September 5. If you did not receive the package, kindly contact us directly through email at [email protected] or message us on chat from 11AM - 8PM EST so we can make arrangements. Thank you very much. Kind Regards, Jane Smith Customer Support | Perfect Rolex

Response from Perfect RolexSep 12, 2023

Hi Anstasia! I am very sorry to hear about your experience. For us to further address this issue, kindly provide us more information such as your Full Name, Order Number and email address that you used when you placed the order. Once we have these details, we will surely resolve any issues you have regarding your order. Please contact us directly at [email protected] or send us a chat from 11AM- 8PM EST (Mon-Sun) Thank you and we hope to hear back from you soon. Kind Regards, Jane Smith Customer Support | Perfect Rolex

Response from Perfect RolexSep 11, 2023

Hi! I am very sorry to hear about your experience. For us to further address this issue, kindly provide us more information such as your Complete Name, Order Number and email address. You may contact us directly at [email protected] or send us a chat from 11AM- 8PM EST (Mon-Sun) Once we have these information, we will surely resolve any issues that you have regarding your order. Thank you and we hope to hear back from you soon. Kind Regards, Jane Smith Customer Support | Perfect Rolex

Response from Perfect RolexAug 28, 2023

Hi Jesper! We're sorry to hear about your unpleasant experience with us. We will contact you through email about this. Rest assured that we will take a look into it and resolve the issue you had with your order. Thank you and we apologize for the inconvenience. Kind Regards, Jane Smith Customer Support | Perfect Rolex

Response from Perfect RolexAug 28, 2023

Hi Andrew! I am very sorry to hear about your experience, but we assure you that when we call our clients, it's only to confirm that they have purchased the order themselves and that the payment was made by them. This is to prevent fraud transactions. Upon reviewing your experience, it seems like this call was not from us. Our phone support agents will always introduce themselves calling from Perfect Rolex. We are very sorry once again about your experience and we wish you well.

Response from Perfect RolexSep 11, 2023

Hi Michele! I am very sorry to hear about your experience. Upon reviewing your order, it seems like the item you ordered was out of stock and we couldn't hold your money for too long until the item is available, hence, we initiated a refund. We would like to make things right and invite you back to our shop and give you a complimentary voucher. You can also contact us directly at [email protected] or send us a chat from 11AM- 8PM EST (Mon-Sun) Thank you very much. Kind Regards, Jane Smith Customer Support | Perfect Rolex

Response from Perfect RolexSep 11, 2023

Hi Kevin! Yes, we always tell our clients that we ship from overseas. If you have further questions regarding our products and services or in need assistance in placing an order, you may leave us your number through email at [email protected] or Chat and we will initiate a call back. Thank you. Kind Regards, Jane Smith Customer Support | Perfect Rolex