Perfect RolexReviews of perfectrolex.io

Response from Perfect RolexFeb 6, 2024

Hi Colin, Thank you for sharing your feedback about your recent purchase. I checked your order. It shows that you asked for a refund for it which we issued within 24 hours after your request. We shipped the item and you received it. Just like any other products, you may encounter some issues, hence we offered to assist you. Since you were not satisfied with the product, we refunded you as you requested. On the other hand, we totally understand your frustration. We take these matters very seriously and will use this review to further improve our products. Best Regards, Lowri Customer Support | Perfect Rolex

Response from Perfect RolexJan 27, 2024

Hi Evandro! We tried to call you multiple times and sent you emails as well but we couldn't reach you. Kindly check your Spam folder for the emails. We have already followed up your refund from our Billing Department. As soon as we receive a reply, we will update you. We will also send a proof of the refund. Thank you very much. Best Regards, Jenny Customer Support | Perfect Rolex

Response from Perfect RolexJan 25, 2024

Hi Chano! I assure you that all of our reviews are organic and all emails are answered within 24-48 hours. As of this moment, we do not have a record of your name in our system. If you send us more details regarding your query and/or order (if you have one), I can check it for you. We can be emailed at [email protected] Thank you. Best Regards, Lowri Morris Customer Support | Perfect Rolex

Response from Perfect RolexJan 21, 2024

Hi A! We're sorry to hear about your unpleasant experience with us. Kindly check your email as we already replied to your email and waiting for your confirmation regarding the replacement. Please note that our Phone, Email and Chat Supports are available from 10AM - 6PM EST. If you send us a message outside these hours, your concern will be replied to within the next day. Your patience and understanding are greatly appreciated. Best Regards, Lowri Morris Customer Support | Perfect Rolex

Response from Perfect RolexDec 1, 2023

Hi Michael! I am quite surprised with your review because when I checked, our records show that you have been replied with by our Email support agent. Your chat was also replied to. Please note that our Phone, Email and Chat Supports are available from 10AM - 6PM EST. If you send us a message outside these hours, your concern will be replied to within the next day. Please check your email again regarding this concern. Your patience and understanding are greatly appreciated. Best Regards, Jane Smith Customer Support | Perfect Rolex

Response from Perfect RolexNov 30, 2023

Hi Jesse! Your refund has already been issued and we received a confirmation that you already received it. Thank you. Best Regards, Jane Smith Customer Support | Perfect Rolex

Response from Perfect RolexNov 14, 2023

Hello! For us to further address this issue, kindly provide us more information such as your Order Number and email address that you used when you placed the order. We always make sure our customer's orders are delivered so it's either your order is already being processed or you ordered from a different website. Either way, you must provide us your details so we can look into it and resolve any issues. You can contact us through the following with your information: Phone: +1 631-528-1550 Email: [email protected] or Chat from 11PM - 8PM EST, Mon-Sun Best Regards, Jake Mills Customer Support | Perfect Rolex

Response from Perfect RolexNov 6, 2023

Hello Jenna! I'm truly sorry to hear about the frustrating experience you've had with your order. This situation is certainly not up to our usual standards, and we apologize for any inconvenience it has caused you. For us to further address this issue, kindly provide us more information such as your Full Name, Order Number and email address that you used when you placed the order. Once we have these details, we will surely resolve any issues you have regarding your order. Thank you for your patience and understanding. Your feedback is important to us, and we'll take steps to improve our customer service in the future. Contact us through: +1 631-528-1550 Email at [email protected] or Chat from 11PM - 8PM EST, Mon-Sun Best Regards, Jake Mills Customer Support | Perfect Rolex