LouisOwner
Great cooling but not warming topper
The perfectly snug topper is a very effective and high priced cooling pad. If you’re a hot sleeper, this is the best cooling item I have ever experienced. However, if you’re a cold sleeper, the warming is less than impressive. When we reached out to the company they said that for safety the heating is very subtle. They weren’t kidding, you can’t even feel the heat when you touch with your hand. I felt it a little as I slept with it on, but my wife requires much more heat than it provides. Finally, the return policy is very narrow (30 days) and when you do return you will receive very detailed instructions for repacking and warnings that you won’t be refunded fully if you do it wrong. For a $2,000+ item, I would expect more of a mattress company return where they come and pick it up for you.
Response from Perfectly SnugSep 16, 2026
Hi LouisOwner, thank you so much for your honest feedback, and for trying Perfectly Snug! We're thrilled to hear you enjoyed the cooling, but truly sorry to hear your wife didn't get the heating she needed. :( My sincere apologies. I'd have loved to have known what settings she was using, to ensure the heaters were enabled and the Levels were high enough for her. I'm also a cold sleeper, so in the summer my Start Phase is a Hot 8 (+8) with a length of 60 minutes or so, with a Scheduled start time (which automatically enables preheating). My foot heater is on max, and my topper is toasty warm when I get in. This requires piling the blankets on in the morning to trap the heat when the preheat starts. In the winter my Start is Hot 10 (+10). I'd love to explain the reason for the subtle heating. 🤍 The idea with the Levels (10 cooling, 10 heating) is that each level represents about 1 degree of cooler or warmer skin temperature, and the topper automatically adjusts its heating and cooling like a thermostat. The hottest we allow the toppers to heat a sleeper is 10 degrees above a normal skin temperature (hot 10). That's why the topper itself doesn't get extremely hot - a surface that feels extremely warm to the touch is going to cause the temperature sensors to read higher than 10F warmer than an average skin temperature. But, when you're putting enough heat energy into the human body (for lack of a better term!) to make the skin consistently 10 degrees warmer than normal for hours on end, that is enough to overheat someone in their sleep. The fans will kick in to cool the sleeper/topper if the temperature rises higher than that. I still have to make my second phase of the night (Sleep Phase) significantly cooler, usually Middle 0 in the summer and Warm 3 (+3) in winter. There is a toggle in the app where heaters can be enabled or disabled, and fans can be limited for Cold Sleepers as well (I limit mine to about 30-40% to prevent a chill). That technical information is reaching you too late, my apologies. But it might help other new sleepers. 🤍 We offer a 30 night trial from the day your topper is delivered, and if we're helping someone adjust their settings we're happy to offer an extension. We do ask that the topper is folded according to instructions to avoid damage, and to avoid oversize fees, but holdbacks are quite rare as folks are very good about it. (Which, we do not take for granted - thank you for that!) The shipping companies we use when we send you the pre-paid label are happy to pick up the topper at your home for you, this is the standard return practice. 🤍 Return instructions include a link and phone number where you can schedule the pickup. We are unable to pick up the topper ourselves, as we are a small team on the west coast, and ship our toppers all across North America. Once we receive your topper back and have inspected its condition, you'll receive your refund. Thank you again for trying Perfectly Snug, and we hope you both find the perfect sleep solution for you soon! Warm regards, Dusty Customer Experience Manager