At Peptonix, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Peptonix isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.
Peptonix (peptonix.com) has 626 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
peptonix.com
Website
peptonix.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
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The company replied to 69% of reviews.
Latest
Most recent review: October 2026.
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It is working - 4th month now and I’m definitely seeing results. I’ll be continuing with it.
Also, delivery timeframe is decent too.
Response from PeptonixDec 31, 2025
That’s wonderful to hear thank you so much for sharing this 🌱
Seeing visible results by the 4th month is exactly what we hope for, and we’re delighted that the delivery timeframe has met your expectations as well.
Consistency really is key with peptide-based treatments, so continuing as you are is the best approach. If you ever have questions about optimizing your routine or combining the Peptonix Serum with the Peptonix Micro-Infusion System, we’re always here to help.
We truly appreciate you taking the time to share your experience it means a lot to us and to others considering the journey.
SV
Sergey V.
Just to be clear
Just to be clear: I havent received the product yet, so the experience is not about a product, but about customer support.
Unfortunately delivery service decided to drop a package just at the front door in Los Angeles in an apartment complex of 300 apartments, but put on the delivery note - handed personally.
Today customer service said that they will send a replacement shipment, which is great!
Giving 4 stars because they should probably use a more reliable courier service that places packages in the mailing room.
Product review - TBD!
Response from PeptonixDec 13, 2025
Thank you very much for taking the time to share your feedback — we truly appreciate it.
We’re sorry to hear about the delivery issue you experienced. While this situation was caused by the courier’s handling of the package, we completely understand how frustrating this must have been, especially in a large apartment complex.
We’re glad to confirm that, as discussed, a replacement shipment has been arranged, and we hope it reaches you safely this time. Your feedback regarding courier reliability has been noted, and we will continue working to improve our delivery experience for our customers.
Thank you again for your understanding and for the 4-star rating. We look forward to hearing your thoughts once you’ve had a chance to try the product.
JD
Jagjit D.
great customer service
great customer service
Response from PeptonixDec 13, 2025
Thank you so much for your kind words! We’re truly happy to hear that you’re satisfied with our customer service.
If you need any further assistance at any time, please don’t hesitate to reach out, we’re always here to help.
CU
customer
The customer support is pro-active and…
The customer support is pro-active and keeps you informed regarding your order. Their primary concern is to be there for you.
Response from PeptonixDec 13, 2025
Thank you very much for your thoughtful feedback! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you found our customer support proactive and informative. Being there for our customers and keeping you informed every step of the way is our top priority.
If there’s anything you need in the future, please don’t hesitate to reach out, we’re always happy to help.
TH
Therese
My roommate is using your serum
My roommate is using your serum. He has been bald since he was 30. He has never done anything for it until now. He’s 49 now. He does have some little hairs popping up. I heard about copper peptides being good for hair growth. Joe Rogan talked about it. I’ve tried, supplements and hair pills and some other oils. I was curious about y'all's micro infusion and the serum. I’m just so impressed by your team esp Anna. I don’t know her last name but she’s been so thorough and patient with me. I’m impressed because every time I try and reach out to people to get help or guidance I get ignored. I haven’t even bought the product and Anna was just so helpful and answered every question I had and I had quite a lot. Some were probably crazy. She was just so kind with her words making me feel important and reassured me that it’s not me being crazy that I just care. I’m blown aware by her customer service. It shows how your team truly cares about the people. Thank you! I’m definitely going to invest in your product.
Response from PeptonixDec 13, 2025
Thank you so much for taking the time to write such a thoughtful and heartfelt feedback, it truly means a lot to us.
We’re really encouraged to hear about your roommate’s experience and the early signs of new hair growth. Copper peptides can indeed be very supportive for scalp health and follicle activity, especially when someone is trying something consistently for the first time.
On a personal note, your kind words about Anna genuinely made our day. Providing patient, honest, and caring support, even before a purchase is made, is exactly how we believe customer service should be. There are no “crazy” questions when it comes to something as personal as hair loss, and we’re really glad you felt heard, respected, and reassured.
Thank you for recognizing the care our team puts into supporting people on their hair-growth journey. We’d be honored to have you join the Peptonix family when you’re ready, and we’ll be here every step of the way.
MO
Moha
I have been using their copper peptide…
I have been using their copper peptide products on my hairline for the past few weeks and i'm seeing darker hair and baby hairs already
Response from PeptonixDec 13, 2025
Thank you so much for sharing your experience with us, we’re delighted to hear this!
Seeing darker hair and new baby hairs along the hairline is a very encouraging sign, especially in the early weeks. Consistent use often leads to gradual improvements over time, so it’s great that you’re already noticing positive changes.
We truly appreciate you taking the time to leave this feedback. If you have any questions about usage, routine optimization, or next steps, please don’t hesitate to reach out, we’re always here to support you.
IC
IC
Not an easy 90-day money back guarantee
This is not an easy 90-day money back guarantee. Make sure you read the small prints and take a picture of your hair before you use the product. It didn’t work for me and refund is a nightmare.
Response from PeptonixNov 25, 2025
Hi there,
We’re really sorry to hear about your experience. We’ve checked our system and unfortunately we can’t locate an order under the name attached to this review, which means we haven’t been able to verify your request or reach out to help.
For clarity, our refund process is straightforward: if a customer is within the 90-day window and has followed the standard steps, our team processes the refund promptly. We’re always happy to assist directly.
If this review is referring to a genuine order, please contact us at [email protected] with your order number, and we’ll make sure this is resolved quickly.
We’re committed to making every customer’s experience smooth and transparent.
WA
Wayne
Excellent customer service
Even though Peptonix copper peptides did not work for me, the customer service was exemplary. Anna dealt with my refund and was professional and courteous at all times.
Thank you for the service.
Response from PeptonixNov 23, 2025
Thank you for your kind words and for taking the time to share your experience.
We’re truly sorry that Peptonix copper peptides did not deliver the results you were hoping for, but we’re very glad to hear that your experience with our customer service was positive. We always aim to treat every customer with professionalism, care, and respect.
If you ever decide to try any of our other products or need further assistance, we’re always here for you.
