Penske Truck RentalReviews of pensketruckrental.com

DO NOT RENT FROM THE ROLLA, MO LOCATION! We were promised a truck with a lift for moving, and we had friends and relatives coming from out of town to help, and they gave away our truck the day before the move. My brother that was coming to help has 2 developmentally disabled children that he got respite for, and this really complicates their lives. Now we have to pay $500-$600 dollars to hire movers. UNBELIEVABLY BAD CUSTOMER SERVICE on Penske's part. NEVER AGAIN!

This location in Laredo Texas on Killian is horrible. I’ve been in and out all day and even though their words were kind their actions were not. I’ve been treated like they have something against me. Every single person that has come thru here has been serviced while me, a black man, has been held up, given the worst equipment and to top it off they’ve done everything with a smile. I’m leasing thru Penske but the lady in service and the fellow at the front desk doesn’t have my safety in mind. I wouldn’t recommend coming to this Penske on 8401 Killam Industrial Blvd Laredo, TX. If you don’t check your equipment and hold them accountable I think that they would love for someone to ride away to kill themselves or someone else

We were told we could rent a trailer or car dolly to haul our car behind our motorhome. So we reserved a car dolly. Then they told us we have to rent a truck of theirs to haul dolly. What the heck. Get it together. So U-Haul was more than willing to rent us car dolly.

Penske steals single moms money. Was guaranteed money to be returned to me because of an out of state rental that never went out of state. Promised money return and managers would not refund my money nor return my calls.

. To Whom It May Concern, I have attached the complaint regarding Penske, along with corporate contacts, and included Isaac Poags in this correspondence. This email addresses a refund of $2,500 that was cashed but has not been returned to the renter, Isaac Poags. We have been in communication via email for at least eight weeks and have made numerous calls to corporate and various locations as instructed. We were informed multiple times that the check had been mailed. I am uncertain whether Mr. Rogers is aware of the poor business practices being conducted by his staff, but I feel it is important to bring this issue to light. I intend to share this situation on social media and other media platforms, as it is unjust. At this juncture, I can only conclude that we are experiencing racial profiling or being treated unfairly due to our status as a minority-owned company. The staff at the Levern, TN location, where we originally rented, along with all individuals mentioned in this email, have consistently provided us with inadequate responses, engaging in unprofessional behavior and tarnishing the reputation of Penske. And last there was nothing in the contract nor was we advised it would take 8 Weeks to receive the check back and in this case we still have yet to receive the check .Im very angry frustrated and have been pushed to my limits with Penske Thank you

Worst service ever I signed for my truck on June 7, 2024 and as of today for the inconvenience I had to curse everyone out and now almost 90 days in now they said my truck is ready. NEVER BUY OR RENT FROM THEM. They don't care about the customer only the money. I lost 3 contracts waiting on the shop n Representative to fix my truck for purchase. They sell you bad equipment and all I have the contract signed and dated to show this whole process was unprofessional and really disrespectful to any business owner trying to become successful. They lie in there contracts and it's alot more problems with trucks. I promise you won't be happy with them. Don't work with Bryan Haas, Erin k. Or Wes F. And also manager PETER is no help he doesn't want to help and he's the higher up. RYDER has better maintenance trucks and better customer service. You won't be disappointed I know I'm not.

If I could give this company a 0, I would. I reserved a cargo van in Jan for a July pickup trying to plan an across country move. I was told REPEATEDLY when I called to verify my van reservation in May and June that my cargo van reservation was secured. Two weeks before pickup I verified again and was assured I would get the van. The Monday before the Friday pick up, I was told I may not get a van but would be upgraded to a box truck. As an older woman, I did not want the truck. I was told that they would look for one and call me back to give me a status; no one returned the call. The day before July 4, I secured another vendor for the van as a backup. I ended up using that company since on the day of my pickup, Penske didn't have a van for me. I asked why since I had made the reservation 6 months in advance that the party who was supposed to drop off the van was allowed an extension over my reservation and was told that commercial customers have priority over personal use. This last-minute shuffling for a major move was extremely stressful and cost me additional fees I had not anticipated. I would not recommend this company for the way they handle issues. I am sure that the response to this review will be the standard automated response to any review and as disappointing as the rest of my experience.

The dolly I rented wasn’t sent with the truck and I had to purchase one. That was an extra $100 I really didn’t have to spend but was left with no other choice. The moving blankets I rented were also not included but the guy at the rental desk at Home Depot found some that had been left there and let me use those. The truck only had < 1/4 tank of gas when I picked it up. And the AC was apparently stuck in the defrost position so the cab only got cooler on the freeway at 60+ mph and that WAS NOT funny when the heat index was 104*. The truck was in desperate need of an alignment. There was trash left in it from whoever had it before me. Never again. Save yourself some time l, aggregation and money and go with the with orange trucks.