Penske Truck RentalReviews of pensketruckrental.com

Disgusting

I saw your truck used for ICE raids, really?

Hard pass on these clowns.

Rents to the Nazi Gestapo. Shame on you.

Our truck wouldn’t go over 50 mph and after multiple service calls and complaints their final answer on it is that is normal. So, if you want a truck that only goes 50 mph, rent a Penske. Uhauls were flying past us for 22 hours. Also, their customer service, namely Jessi in San Marcos, CA, is terrible. She wouldn’t take my call, would return a call and when she finally did she was EXTREMELY rude. Stay clear of Penske, just rent a Uhaul.

I will go out of my way to avoid ever using Penske in any way shape or form especially through Home Depot. I will avoid them like the plague they are lazy, drivers lazy dispatch lazy lazy lazy.

Penske Truck Leasing has demonstrated unacceptable business practices. A vehicle rented from them was in extremely poor condition, dirty, unstable while driving, and unfit for safe operation. This posed a serious safety risk and caused significant delays. After reporting the issue, their representatives verbally confirmed they will take care of the issue. Yet instead of honoring that, Penske attempted to issue a waiver to limit their liability after making verbal commitments, a misleading and unprofessional approach. Penske attempted to charge another card that was used on a previous reservation for gas with permission, which violates their contract if the truck was told to break down. Additionally, after the vehicle was towed to the Carrollton location, personal property was discovered missing from inside the truck. This raises serious concerns about how Penske handles customers' belongings when vehicles are returned or towed. Even more troubling, there was an unauthorized attempt to use a payment method unrelated to the reservation, which is not only inappropriate but may also constitute a violation of consumer protection laws. To date, Penske has failed to address these serious issues appropriately or take responsibility. This experience has raised multiple red flags involving customer safety, accountability, and financial integrity. Based on this experience, I cannot recommend Penske to others and advise extreme caution when dealing with them. This company operates with: Zero accountability Unsafe vehicles Deceptive refund practices Negligent and possibly criminal employee behavior

Never use this company for any purpose and definitely don’t trust them for any reason. No company should ever promise something to somebody and not deliver on that promise. Least of all to a bright young woman trying to start her career in the field that she’s spent many long hours studying for in pursuit of a successful and happy life. To be promised an interview and then to wait at her computer and wait for an email that she would never get. Taking time from the many other responsibilities that she already has and just completing wasting it. No company should ever be run like this, it is truly disgusting.