Penske Truck RentalReviews of pensketruckrental.com

I had one of the worst rental experiences I’ve ever dealt with, and it still has not been properly resolved. This was a local Penske rental (Reservation #14346425, Truck ID #91626368). The truck broke down at approximately 4:30 PM and left me stranded on the side of the highway for roughly 4.5–7 hours waiting for assistance. What followed was complete chaos: Over 20 phone calls between Penske, dispatch, and towing companies 4 tow trucks dispatched — 3 either canceled or never showed Constant conflicting information and no real coordination A “solution” from Penske that created even more work and expense for us Because of the breakdown and lack of support, I had to: Pay $294.98 out of pocket for towing Pay $170 cash for emergency movers just to unload the truck Pay for fuel for a replacement vehicle Purchase supplies to secure the disabled truck and our belongings Delay our move and make additional trips because our belongings had to be held overnight I also took time off work specifically to complete this move and lost income, only to end up stranded on the side of the road unable to finish it as planned. On top of all of this: There were still unexplained and pending charges on my account I had to personally coordinate cancellations, extensions, and logistics Communication from Penske was inconsistent throughout the entire process After everything, Penske refunded only $543, which does not fully cover the out-of-pocket costs caused directly by their equipment failure, much less the additional time, stress, lost work, and logistical nightmare this created. A truck breaking down is one thing. Leaving customers stranded for hours with failed roadside dispatches, poor communication, and incomplete reimbursement afterward is another. If you’re considering Penske, understand that if something goes wrong, you may be completely on your own to deal with it — and pay for it yourself. Their advertised “90-minute roadside assistance guarantee” was meaningless in my experience, and the level of support I received from this company was unacceptable from start to finish.

Rented a Penske truck for a 500-mile move and the experience was unacceptable from start to finish. First issue — I was rerouted 30 miles out of my way to pick up the truck due to “staffing issues” at the original location. That added unnecessary time and hassle before the move even began. The condition of the truck was even worse. It had over 150,000 miles and clearly hadn’t been properly cleaned or inspected. The cargo area was full of gravel, forcing the moving help I hired (and was paying hourly) to spend about 30 minutes just cleaning it out before we could even load. Inside the cab, we found empty alcohol bottles — completely unprofessional and concerning. Performance-wise, the truck struggled badly. It could barely get above 50 MPH on the interstate, making the drive longer and more stressful than it needed to be. To top it off, the fuel gauge didn’t work, which made planning fuel stops a guessing game — not something you want on a long-distance move. Overall, this rental felt neglected, poorly maintained, and not ready for customer use. For the price paid, this level of service and equipment condition is unacceptable. I would strongly reconsider before renting from Penske again

TREAT EMPLOYEES LIKE GARBAGE LIKE WORKING FOR THE DEVIL

I Will say that they should not falsely advertise free unlimited mileage I found it on Google and so I called and the person I talked to said no you have to pay for the mileage after I asked her about the advertisement So I will undoubtedly not use them. But I will try my best to never use u haul again

Rented a 26 ft diesel truck from Penske and had a terrible experience. I specifically told them I had never driven a diesel truck and asked for full instructions. They failed to mention something critical: the truck requires DEF (diesel exhaust fluid). When the DEF ran low, the truck lost power on the highway and eventually became undrivable. I contacted Penske multiple times during the issue — no response. A roadside mechanic later told me I just needed DEF — something that could have been avoided entirely if Penske had done their job. On top of that, the truck had multiple mechanical failures (lift gate and engine issues), causing major delays and extra costs. Then Penske sent me a bill blaming me for the DEF issue — even charging $66 for fluid that costs about $25 in stores. Poor maintenance, poor communication, and zero accountability. Would not recommend.

I have purchased 3 trucks from Penske for my business in the pass 9 years. I tell you I know the process once you take ownership of your truck.You have a 15 day warranty if you find any issues with the truck to get it fixed. I went through the right process by letting Penske know about the issues I found. Penske had me take the truck to Penske in Forest Park ga. They had my truck going on 4 weeks. I was told I would get compensated for the 1st payment and for my insurance payment too. I sent over documents stating how much I was paying for insurance. After finally picking up the truck from the shop I had to bring it back at least 3 times. The unit was never fixed. After speaking wit stormy Hill again she advised me to take the truck to another shop of my choice. I took it to a freightliner shop in Forest Park,ga. They found out what was wrong with my truck so I advised Penske about the repairs. Penske refused to pay so I had to pay for the diagnosed fee. Penske excuse for not paying for my repairs is I put over 10,000 miles on the truck. I reported the issues within my so called 15 day warranty. I have spoken with Joel Powers(Manager)and explained the situation with him. I have left several emails and phone calls. I have not heard anything back from him either. This is how they treat a customer who has bought 3 trucks.DO NOT PURCHASE ANY VEHICLE FROM PENSKE.

I had a very frustrating and unprofessional experience with Penske during my recent truck rental. I called Penske ahead of time to reserve a truck and was told there was only one location that had the vehicle available. Based on that information, I drove over an hour to that location expecting the truck I reserved to be ready. When I arrived, they told me the truck and size I had reserved was not available at all. The staff then took a very long time trying to solve the issue, which delayed us even more. Eventually, the only option they gave us was a 26-foot truck, which was much bigger than what we reserved and far larger than what we actually needed. This made our moving job much more difficult, since maneuvering such a large truck was unnecessary and inconvenient. To make matters worse, the truck they gave us had difficulty starting with the key, which made the situation even more stressful and raised concerns about the condition of the vehicle. After all this, I was later charged an additional $214 for a supposed “extra day”, which is completely incorrect. The truck was returned on time according to the agreed pick-up and drop-off schedule. Overall, this was a very poor and unprofessional experience, from the incorrect reservation information to the oversized vehicle and the incorrect extra charge. I expected much better service and accuracy from a company like Penske.

Hello I had a consecutive rental reservation made with the representative Rebecca at the Warren, Mi. location 13875 East 10 mile for the 3 Thursdays. I recieved a phone call from Penske Wednesday about 4pm. Stating that they no longer honered my reservation for a sprinter van and offered a 16 ft. small truck in which I specifically told penske to make sure it was a sprinter for my buisness. I asked the rep what happened to my reservation and she just told me they had zero sprinters in the entire state for me. Penske put me and my company in the worst possible situation by waiting a few hours for my reservation to tell me they have no sprinters for me. I DO NOT RECOMMEND doing any buisness with them they are NOT reliable and expect you to take what they want to give you as if its suitable when you specifically say it is NOT from the origanil rental agreement