Penske Truck RentalReviews of pensketruckrental.com

My Nightmare with Penske Truck Rental: Unreliable Trucks and Absent Corporate SupportWhen you pay a premium for a truck rental, you expect reliable vehicles and a company that stands behind its service. Unfortunately, my recent experience with Penske Truck Rental was a logistical nightmare filled with unfulfilled promises, broken-down vehicles, and a shockingly incompetent corporate support team.It started with a confirmed, two-day warehouse-to-warehouse move on Long Island. I arrived at the Islip, NY location with a crew of five men ready to load 60+ pianos, only to find out there was no truck for us. After waiting for over an hour, neither the local staff nor corporate had any solutions. We were forced to cancel and scramble for a U-Haul—and to add insult to injury, Penske hit me with a $100 cancellation fee after promising it would be free.After spending hours on the phone disputing the fee, I had to book a second reservation in Stamford, CT. We picked up the Penske truck, but it barely made it back to Long Island. Engine malfunction warnings were blaring, and the truck's alarm system was beeping out of control.By the time we pulled across the street from our loading site, the local office was closed. Corporate offered absolutely no help, claiming there was nothing they could do. We only got moving again thanks to a heroic mechanic who happened to still be working and cleared the engine codes for us.Because I didn't trust the truck to start the next morning, I had to pay out-of-pocket for Ubers back and forth. When I called corporate the next day for a replacement, they were completely unhelpful. (A special shout-out to Dexter at the Stamford branch, who was actually the only person who tried to help). The night prior, Roadside Assistance told me they couldn't help me and that no one would be dispatched after 7:30.Because of their service failures, I had to drive an extra hour out of my way on a Friday to West Haven, CT, just to pick up a functioning truck.It is completely unacceptable to take customers' money, charge a premium, and provide trucks that are either not there or completely unserviceable. If you are a business owner or planning a major move, take your money somewhere else—because Penske will leave you stranded and charge you for the privilege.

I am beyond disappointed with Penske and will never use them again. My husband and I booked and prepaid for a 26-foot truck on April 3, 2026 for our July 2, 2026 move from Washington to Idaho. We did everything we were supposed to do. Reserved months in advance, paid over $1,200 upfront, and even arrived early at the pickup location. When we got there, our truck wasn't there. Instead, we were told it was about an hour away because it had developed a check engine light and was being diagnosed. No one could tell us when it would be available. We were on a strict moving timeline and couldn't simply wait around indefinitely. To make matters worse, Penske had no replacement trucks available. So after planning this move for months, we had no choice but to cancel our reservation because Penske couldn't provide the truck we had already reserved and paid for. It gets even worse. As of July 8, I still hadn't received my refund and was told to "allow a few more days." Then I noticed Penske had also charged me an additional $100 no-show fee. A no-show? We absolutely showed up. The truck didn't. I had to spend even more time calling customer service to get that charge reversed. Since Penske left us stranded, we had to scramble to find another rental. U-Haul was the only company with anything available, but they only had a 20-foot truck, so we also had to rent an enclosed trailer. Instead of the little over $1,200 we had budgeted with Penske, we ended up paying nearly $2,000. Because the truck was smaller, we also had to rent a storage unit for everything that wouldn't fit. Now, because of Penske's failure to honor our reservation, we have to make another trip from Idaho back to Washington, rent yet another truck, and move the rest of our belongings out of storage. Penske's inability to provide the truck we reserved has cost us thousands of dollars, countless hours of stress, and completely disrupted our move. The most frustrating part is that this wasn't a last-minute reservation. We booked three months in advance specifically to avoid this exact situation. A company that rents moving trucks should have contingency plans when a vehicle breaks down. Instead, there was no backup, no real solution, and no accountability. This experience was stressful, expensive, and completely avoidable. Penske didn't just inconvenience us, they created a financial and logistical nightmare during one of the biggest moves of our lives. If you're planning an important move, I strongly recommend looking elsewhere. We ended up with U-Haul because we had no other choice. While it cost us more than we originally planned, at least they had equipment available when we desperately needed it. I would never trust Penske with another move

The worse experience dealing with Penske used truck sales. We dealt with the lady by the name of Martha Hanna, not sure if it's her or the support behind her but she brought us to our knees. It has been 2 months since we paid for the truck and brought it in. However, we cannot register it and use as Penske has failed to provide title, temp tags or plates. There are multiple emails and phone calls to Penske that remain unanswered. They simply don't care. They by far are the worse run organization we have ever done business with. The whole process was extremely tedious and time consuming. We had to sent paperwork multiple times, some time the same thing over and over and the other time change it to something else and then change it back to the original. Finally, we cleared everything, received the truck and not it's been 2 months, begging them to send the paperwork so we can actually use the truck. Almost, seems like they thrive off of misery of other people. These people are awful and incompetent, stay away from them.

Rented truck through Home Depot they were fine there , that evening while loaded it poured rain trucked leaked through the roof soaking items for our daughter’s wedding. Contacted Penske to make an adjustment but no pics no price break. They didn’t even take it out of service. Customer service people terrible would never rent there again

1500 dollars higher than uhaul but I went with it. Wanted a 22 ft truck and car trailer. I was assured it would be available. Drove to Wareham from Seekonk Mass. Only the 26 was in stock I said that's fine what about the car trailer. They replied it's on the way. Called 3 times it's on the way. Waited almost 3 hours no show no call nothing. Complete liars. Do not believe anything they have to say! Wouldn't you know I checked my bank account 2 days later they took $100 out!

We rented a 22-foot diesel truck and a trailer to tow a minivan. Driving up a long hill on I-80, we heard a loud clunk. The engine overheated and we pulled over onto the breakdown lane. We immediately called Penske for assistance. Every time a truck whizzed by us - and there were many - our cab shook. It was a harrowing experience. Penske made us sit for nearly 4 hours in their broken truck on busy I-80: It took 1 hour, 48 minutes for a mechanic to arrive only to tell us that we needed a tow. So, he left us, sitting ducks on the side of the highway. Then another 2 hours for the tow truck to arrive, hook us up and drive us off the interstate. Yet our ordeal was not yet over. We waited another 4.5 hours for the replacement truck to arrive. Then 2.25 hours to transfer our contents to the new truck and hook up the trailer. In total, we were delayed 10.5 hours. To top this off, two mechanics stated that Penske trucks break down like this all the time. Bottom line: Penske does not properly maintain their truck fleet. Penske endangers lives. Do not trust them with your business.

1) I never received confirmation of my booking, either by phone or email, so I had to spend time on the phone tracking down whether or I had a truck reserved, 2) the person I reached by phone for the confirmation tried to charge me more per mile than the person who did the original booking via phone, 3) I was told I would be charged one day rental plus 3 hours late fee, which was a lie, 4) the loading ramp had been removed from the truck that I rented, 5) when I picked up the truck, no clear instructions about return were provided, and the agent did not go over the rental agreement, which had a previously unmentioned “local security deposit” of $106.64, 6) Penske required me to provide biometric data so they can sell it, 7) it is now 4 days after the return of the truck, and I still have not received a final invoice.

I rented a refrigerated truck from Penske on 3/17/26. I’d called 3 months prior to ensure that their trucks were reliable. The truck was going to hold 23k retail value worth of product. Upon check out I’d been told by Ailton that the truck was good to go and that the reefer (refrigerated unit) had been inspected. The truck took 7 hours to reach the desired temperature. We started loading our prep in the unit at night and on the next day all of our dough was over-proofed. Upon looking in the cabin I found that it was absolutely TRASHED. Going back to Penske and telling Ailton was the biggest waste of time. I spoke with his manager Ricky who did absolutely nothing to help me. The refrigerated truck was comp’d and they gave me a 4 day rental (also comp’d), to go pick up my set up in San Diego (2 hours away), bring it back on a Thursday, and go set up again on a Saturday to mitigate my losses. Penske also begrudgingly covered my fuel costs. For context, it was a two day event and we were set to sell 900 pizzas on day 1. All of which was lost due to poor maintenance and negligence on Penske’s part. The cabin was riddled with holes, had missing panels, insulation was exposed and missing. Long story short, Ricky the regional manger cited a clause that even if Penske is found to be negligent they’re not responsible for any losses. Which I understand; however, given their prestigious reputation one would expect that everything would be inspected, and professionally maintained. Lastly, I was present when a tech came out and said that the reefer (cooling unit) was faulty, and that coupled with the damaged cabin would make it impossible for it to cool and maintain the desired temperature. I WILL NEVER RENT FROM PENSKE AGAIN.