PemagearReviews of pemagear.com

Response from PemagearDec 24, 2025

Hi Richard, Thank you so much for your kind words! We’re really happy to hear that you love the design and find it comfortable to wear — that truly means a lot to our team. We also appreciate your patience regarding the delivery time. As our products are made to order, production and shipping can sometimes take a bit longer, especially during busy periods. We’re continuously working with our fulfillment partners to improve delivery times while maintaining quality. Thanks again for your support, and we wish you a wonderful year ahead as well! Best regards, Pemagear Team

Response from PemagearDec 24, 2025

Hi Steven, Thank you for sharing your concerns. We’re sorry to hear about your frustration and would like to clarify this situation. Our records confirm that your order PM423415 was successfully placed and shipped. A tracking number was generated with number GFUS01018469042689 and shows the package was delivered (Door/Yard) according to the carrier’s official tracking. In some cases, tracking notifications or order confirmations may be filtered into spam or missed, which may explain why the information wasn’t seen initially. We have reached out to you by email and are more than happy to assist further. Please reply to our support message so we can review this together and help resolve the matter. Kind regards, Pemagear Support Team

Response from PemagearDec 3, 2025

Hi Ashley, I’m very sorry for the frustration and for the delay in getting back to you. This is not the experience we want for our customers. Could you please email us at [email protected] with your order number and full name? Our support team will review your order details and update you as soon as possible. Please note that our standard delivery time is 12–17 business days after shipment, not including Saturdays, Sundays, or public holidays. We truly appreciate your patience and the chance to make this right for you.

Response from PemagearDec 3, 2025

Hi Marilyn, Thank you for sharing your feedback. We’re very sorry to hear that the products did not meet your expectations — that’s never the experience we want for our customers. We would love the opportunity to review your order and see how we can make this right for you. Could you please email us at [email protected] with your order number and a photo of the items? Our team will check everything carefully and offer the best possible solution. We truly appreciate your feedback and the chance to improve.

Response from PemagearDec 3, 2025

Hi John, Thank you for sharing your feedback. We’re very sorry for the confusion. On the product page, there are two options available: • Pullover Hoodie • Zip Hoodie After reviewing your order, we can confirm that the option selected during checkout was Pullover Hoodie, not the Zip Hoodie. That is why you received a pullover style. If you would like to exchange it for the Zip version or need any assistance, please email us at [email protected] with your order number, and we will gladly help you with the next steps. We truly appreciate your understanding and the opportunity to make this right.

Response from PemagearDec 3, 2025

Hi there, We’re truly sorry to hear about your experience and how the colors of the sweatshirt appeared different from what you expected. Please note that for printed apparel, slight color variations can occur due to: • Differences in screen brightness and display settings • The fabric material absorbing ink differently during printing However, we never want you to feel disappointed or misled. Could you please email us at [email protected] with your order number and a photo of the item you received? Our team will review it right away and offer the best solution for you. We appreciate your feedback and the chance to make this right.