PellaReviews of pella.com

Had a crack in a upper Sash of a double hung window. So I went on their online store, and ordered a replacement. The next day, I checked to see if it would fit my older series window, and it would not. They said no problem, they would cancel, and get me the right one. They needed information like sizes, etched serial number on glass, etc. I also ordered a seal for one of my doors. I said will that seal be sent or cancelled, they said order it again, because the whole ordered was cancelled. A few weeks later, 2 seals show up, then the Sash. I compared the Sash to the old one, and totally different. I called up, and that is when the problems began. They said I ordered 2 seals and could not be returned, and the Sash was rapidly produced, so I could not return that. What? one day, and you said it was cancelled? Then the one they sent was not complete, it was missing provisions for the cam locks. So I said, since I have to eat this Sash, I want it right, so I can sell it. So I tried to send back, so it could be completed, and they said it was right, and they would do nothing. I have never had such a problem with a large company before. So much money spent on windows and doors, and zero support afterwards. I would definitely go to a another manufacturer.

I have windows (Stationary units) leak BAD have from day one, company will do nothing. Vary poor design, worst window I have ever seen. Other issues with patio side windows seals leak, destroyed my wood floors, charged for the labor to fix!! Pella has zero customer service!! Do not buy Pella Windows!!

Terrible customer service! Don't buy their products. I'm waiting for a quote on a $60 part (it's been over a month) and can't use my door in the interim. What is wrong with these people?

Requested service. After an initially pleasant conversation, we got a quote and submitted the signed estimate. We've been waiting for a response. And waiting. And waiting. It's been a couple weeks and still no response. Tried email. Tried calling. As with many companies today, difficult to get a live person. Would not recommend.

Don't bother spending extra on Pella windows for the warranty, they don't honor it. I had 2 windows break recently, the only two of many in my house that had condensation between the panes for a year or so. They claimed both breaks were from an external force, but they were in the middle of the night in a private backyard in front of a motion light that didn't go off, with no sign of impact. Their "experts" made the determination and there is nothing you can do but replace for over $900.

I purchased a home with Pella windows. The home was built in 1995 and has the Designer Series original windows. I called to get replacement Sashes; however, I was informed Pella does not transfer warranties. Additionally, the Design Series is no longer manufactured so I couldn't get replacements if I wanted to anyway. I was also informed by my salesman that they do not offer Pella financing in my area so even if I wanted to spend $50k on new windows, I would have to do this out of pocket. I find Pella a very disappointing brand at best. The one good thing I can say about the company is the customer service representatives I had were very helpful. I highly recommend you do your homework and to be honest I would walk away from this one. If you want to sell your house, this will not be a selling point and certainly should. Your windows are meaningless to the buyer.

Sliding Door installed in 2019. Beads between the glass, insulation strip fell out. $355. To repair strip. Did not replace the glass due to cost $3000+. Very unhappy with a 5 year old door failing so miserably. No more Pella Dorrs for me!

Never again. Who knew a simple sliding door installation could get screwed up so bad? They measured wrong. They forgot to put in spray insulation. The shimmed it so bad both the screen and main door wouldn't fully close. There was visible hammer damage on the exterior that actually cracked the vinyl. They had to replace our existing trim because the measurement was so far off. Over 2 months and half a dozen calls and emails later and it still is only partially fixed.