PellaReviews of pella.com

I purchased a pella sliding patio door from Lowes in July 2025. A month later the molding on the glass came loose. I called pella and they sent a field professional out for assessment and a replacement door was ordered. I had to call for an installation appointment in November because I never heard back from them after the visit. The installation was scheduled 11/21/25 apparently the "factory sent the wrong door." Now im being told the next installation date is January 2026! Six months after reporting the defective door.

Yikes! Purchased 7 windows, one being a kitchen awning window. Minimum $1,000 per window. Impractical design because there is no bottom ledge to open the window from the closed position. One of our Pella windows almost needs a two-man crew to close it! Drafts are coming in from single pane windows. And, just today, I went to lightly sweep some dust away from the ledge of the awning window, only to get my fingertip cut because the slot where the knob slides back and forth, was not beveled. So metal cut. NOT COOL! All windows were purchased in 2022. There are DEFINITELY great window manufacturers. Pella isn't one of them.

Some of the worst customer care that I have dealt with. We installed a 19K slider in 2024. The door was damaged by a contractor who was building a new patio at our home. The contractor’s insurance company paid for a $14K replacement door and glass panels from Pella. A Pella contractor installed the new door and adjoining glass panels. The Pella contractor installed the insulated glass panels, but did not clean the glass of fingerprints. I messaged back and forth with several national Pella customer care team members and they told me I would have to remove the glass panels and clean the glass myself. We had the same issue with the original door install in 2024 and the Olathe, Kansas Pella dealer sent out a crew member to remove the glass, clean and reinstall the panels. I called the dealer again and they agreed to come by and resolve the issue. Always deal with the local dealer. The national CSR team will only create angst and heartburn.

For a simple lock on an old door, been waiting for almost 2 months for repair. Weeks to get estimate, weeks to get someone to virtually measure, weeks to get an appointment, weeks to get someone to my house. Not sure how they justify this.

Last year I ordered a new Pella door and was very pleased. It was installed by a Lowe’s installer. Thinking the company did quality work I ordered 2 windows. I wasn’t told there was more than one material and thought I was getting and thought I was ordering fiberglass. When they came out to install I was told I was getting vinyl. I was very disappointed and had to get the guys back out to finish the edges they didn’t cover. I gave them another chance about 8 weeks ago and ordered a window to replace a garden window in my kitchen. I wanted another garden window but was told they no longer make those. I was not told they make bay windows which I would have been happy with. I do believe they sent out the wrong window. I should have gotten a custom size instead of the standard size I got. My understanding was the window would be flat but cover the opening. They had to do a 2 inch frame on all sides inside of the opening to build it up since they didn’t do a custom window so it would fit which took up part of my light and view. On the outside the expanders did not cover the cutout in the brick so they were coming out to put more boards on top of the boards to try to cover it up. I stopped them from rigging it anymore. My salesperson said the work was sloppy, took pictures and sent to her supervisor who called me thinking I sent the pictures. I don’t know who he was and he never came out to check. Pella needs to do better about telling their customers all their options and choices.

I use a single star because I can’t give zero stars. I’ve been trying all day to contact a human. I’ve tried waiting on hold, waiting for a callback (no one replied) and texting two different ways. In the latter instance I stated my issue and no one replied. Their customer service really sucks!

I hope you never have to replace a part for a Pella Window. Customer service is beyond bad. They promised to send a quote for a simple part over a month ago. I have had no response back from anyone even though 3 people said they would escalated this to a manager. Meanwhile I cannot open my window. I have emailed, texted, and hung on the phone for over an hour. Beyond frustrated with the non response.

Worst company on the planet. I wish I could attach a picture of what they installed. Run for your life and never buy a Pella window again.