PellaReviews of pella.com

The Complete about Pella One- Windows were not done right and there were the worst nail holes and it took 8 plus times of them coming out to fix it. Two- I also order doors and they were incorrectly me measured because of that the entry door not being installed. Also, the salesman charges my card after he said he would not till all was resolved and he charged the card. In addition to all of this the sales representative acted unprofessional by yelling and using profanity when my contractor was trying to fix the doors. This happened in front of witnesses who can confirm what happened. I would the the Pella customer serve to review this issue. Thanks Christa

We bought a Pella patio door from Lowe’s. Lowe’s sent out a sales person to go over all the doors available. this sales person “Anthony” Said he would remain our point person and we were to contact him if there was ANY issues, not Lowe’s. The door arrived, the installer was amazing but the door had no lock with the hardware. The installer called to report the issue. We called Anthony who said we should call Pella to file a claim stating it would be better if it came from us. We contacted Pella and asked the part to be overnighted as we could not secure the door. Pella responded a week later that they received our request. Anthony never responded again but had a customer service person call us every day to tell us she had no information. So Anthony must have received his commission and passed us off. Lowe’s received the part three weeks later. They wanted us to make an appointment with the installer to install the lock. My husband drove over, got the part and installed it himself. Lowe’s lost a customer for sure we completed our three room renovation without using their services. Bye Lowe’s. Love the door, hate Pellas customer service.

I'm giving one star because you can't do ZERO. Pella installed a window incorrectly, left pieces in the frame on the outside, causing a leak inside. Then when they had to come fix it they charged me $145 for a diagnostic review, so a tech could say yes it was done incorrectly. They tried to ease the pain by not charging me labor fee to fix the window, ( they tried for $350 and i pointed out the concept of customer service), but are not budging on their diagnostic fee because they had to confirm it was done wrong. $145 for that confirmation. Don't use the Omaha pella people because the window installers are contracted so you may get someone good or someone horrible like the people who did mine. Also the customer service is not good or helpful. I have tons of friends who use Anderson and they have had no issues. I only used Pella becasue the window was already here when I bought it and it was under warranty. The problem comes from all the fees they will tack on. Another window I was going to have fixed was going to be $1,800 and the window was free. Lots of fees. Do not use unless you can afford the $ and headaches.

Pella is installing a door with a sidelight that includes a blind today - the framing of the blind is off-centered - it looks awful! Caulking looks awful. Brand new door has inconsistent gaps. I feel like I wasted a lot of money.

I have 5 Pella casement windows that no longer close when I crank them out. I requested Pella service to either repair or replace the windows. I received this reply from Pella: "Thank you for contacting us. A Pella representative will reach out within 3-5 business days." It's been 11 days and I have not been contacted.

Even after the authorized serviceman confirmed that I was sent the wrong door, and that the door which was delivered was manufactured incorrectly, the company has refused to do anything to fix the problem.

I cannot recommend PELLA. I ordered doors from PELLA but when install date finally arrived half of my doors were the wrong model. I was expected to wait several weeks for a new install date even though the correct doors were in stock and available that day.

I recently purchased a high-end Pella Reserve 16-foot sliding glass door from Pella in Monroe, CT. During the sales process, Pella strongly encouraged me to also use their installation service, which I agreed to because I expected a premium installation to match the premium product. Unfortunately, the installers got spray foam/residue on the visible finished portion of the new door frame. This was not hidden foam in the rough opening — it was on the finished surface of the door and would not come off with normal cleaning. When I contacted Pella, I expected them to send someone back to correct it. Instead, they suggested I try removing it myself with products such as Magic Eraser, Goo Gone, adhesive remover, or mineral spirits. I found that completely unacceptable on a brand-new finished frame, especially when the damage was caused by their own installation crew. For what Pella charges for installation, I expected them to stand behind their workmanship. In my experience, they did not. The door itself may be a quality product, but I do not believe the Pella installation service was worth the premium. Based on this experience, I would suggest buying the door if you like the product, but using a qualified local carpenter or installer who will actually stand behind the work.