PellaReviews of pella.com

I entered into a contract November 2023 with Mountain View Pella Windows. They said at that time they would have 3 windows and a sliding glass door sometime in December 2023 or January 2024. Per the contract I put down a 50% deposit. They installed the windows and door January 22, 2024. It is the worst job I have ever seen. The one window has a thin irregular sharp edge that hurt my finger when I tried to open it. I had grabbed it on the sides of the thin lip, but it wouldn't go all the way up. It instead stopped halfway and then went back and forth from side to side rubbing my fingers raw. The other windows are filthy. The seams of the windows are black with something either growing in them or impregnated in them. There is caulk everywhere while missing areas that need a good bead of caulk. They lost the stickers to prove what windows they installed, but they look and act like cheap big box windows. I and an installer looked for over an hour searching the garbage for stickers but only found two of the four. I told the person in charge that day the windows were not satisfactory. He became very angry and physically threatening. The walkthrough was supposed to be January 23, 2024. No one showed up nor called. I have been trying to get a walkthrough ever since, but there has been no response to my calls or e-mails. I have not heard from anyone at Mountain View Pella with the exception of accounting demanding payment in full or they will put a lien on my house in which I reply I need my windows either repaired or replaced and to do that I need a walkthrough. I cannot use my windows and door for fear of repeat injury or changing any evidence needed for a walkthrough. It is just a nightmare. The door leads to the backyard, but I have to go out the front and all the way around to go to my backyard because I don't dare use anything until I have my walkthrough. UPDATE: July 25, 2024 I have found out by our Regional Building Department that MVP let their business license go to inactive December 1, 2023. They should have cancelled the contract at that time and refunded my deposit. Unfortunately, they came to our home under the guise of a legally operating business partially installing hazardous windows and demanding payment in full before completing them. I would recommend anyone thinking about doing a major job at their home to ask for a copy of the contractor's business license and insurance. Both of those items are required in our area to maintain an active business license, and it turns out for a good reason. I also am in the need of a good lawyer to get my deposit back. If someone reading this can help, I would be interested.

Poor installation,poor customer service and NO FOLLOW UP. Windows had to be reinstalled because first installer did not level the window. Many phone calls and emails were made and then they tried to send the first installer back! I specifically requested they not use them. So a new service date had to be scheduled. Everytime I called I was given the run around. This year our living room is freezing and I believe the first installers did not put foam insulation in the frame. I am beyond disappointed in this company.

RUN FROM PELLA!!! If I can prevent just 1 family from the NIGHTMARE experience of the bogus quality and customer service it will be worth it. TRUST THE OVER 80% 1 STAR REVIEWS, I don’t know of another company with consistent 1 (or zero) star reviews over the many different review sites. The experience is basically the same across the board of reviews, sub par quality and a company the doesn’t stand behind their garbage product. AGAIN RUN BABY RUN AND KEEP RUNNING AND THEN RUN SOME MORE. PELLA IS NOT THE WINDOWS OR DOORS YOU WANT ON YOUR HOME.

Pella windows can refund my $30,000 dollars. Before I take legal action No show on installation dates loss time from work faulty Installation on new windows. Wrong size windows measured. New windows leaking and fogging. DO NOT BUY FROM THIS COMPANY BEFORE YOU BUY CONTACT ME OF ABOUT THE NIGHTMARE

4-5 years ago, I spent nearly $100,000 to install all new Pella windows and doors in my house. Today, when it rains, all three of my Pella sliding glass doors leak. These leaks have caused significant damage to my home. A Pella service person recently came out to inspect the problem and determined the seal around the glass on the doors has failed. He said that 8 of the 12 glass panels (4 panels per door) in the doors need to be “reglazed”. That’s a 67% fail rate in a relatively short time. Pella just informed me I’ll need to pay $500 per glass panel to have them reglazed since they only carry a 2-year warranty for labor. The warranty to reglaze only carries a 1-year warranty. Based on my experience, I would steer away from Pella. In all the homes I’ve owned I’ve never had such a problem. Not even with old windows. But to have this kind of problem with a relatively new product, and then have to pay to fix the product, is downright unacceptable.

I called 5 of the 6 phone numbers given, 2 text sessions, 2 Chat sessions trying to get parts for my LIFETIME door under warranty. After 4 hours, NOTHING was resolved. The chat session knew exactly my reason for being frustrated with them, After seeing so many low ratings for a once quality company, it's time for them to close the doors and put people out of a job. Horrible service on a poorly built product. DO NOT SPEND YOUR MONEY HERE!!!!

Pella storm door is locked shut because the locking pins (not the normal latch - the two locking pins) will not retract from the jamb. There is no way to retract them even with the whole handset disassembled. I can get NO information or response from Pella (they are always "assisting other customers"). We plan to bash the door open with a seldge hammer and buy another brand of door.

1 year and the job still isn't done! Pella Windows and Doors may boast about the quality of their products and the expertise of their installers, but their project coordination and communication leave much to be desired. While their windows and doors may be top-notch, their ability to manage a project is anything but. The project coordination was an absolute disaster. When problems arose during the installation, Pella's communication was utterly unhelpful. It was like pulling teeth to get a straight answer or any semblance of accountability. The frustration reached its peak when we tried to reach out to their customer service department. Our complaints fell on deaf ears, and we were left feeling like nothing more than an inconvenience. While their products may be of decent quality, Pella's inability to effectively manage a project and communicate with customers tarnishes any positive aspect of their company. Pella Windows and Doors have failed to live up to their promises, and we will never make the mistake of dealing with them again.