Pelican PartsReviews of pelicanparts.com

I ordered a genuine part for my Mercedes and of course payed the full price as requested, about a week later they sent me an email that they are unable to supply the genuine part but have a compatible generic part which I accepted to receive instead at a small discount. The part arrived totally diffrent to what I ordered and does not fit my car. When ask to return the part they exclaimed that the part is compatible with the OEM part which is not true, moreover I had to pay very high custom fees on a part that I can not use. I suggest not do business with these guys

I ordered a part and wasn’t in much of a hurry for it so I didn’t care to look at the delivery date. I assumed it would be delivered within a week like most items you order online. after three weeks I checked tracking and I had a delivery date . so I waited a few more days checked it again and the delivery date vanished and they never said anything no email, no nothing. so I canceled the order and still never received an email. Oh well . Maybe they have enough customers they don’t need my business

I sent them an email this week regarding one of their aftermarket products that doesn't work. A fact that is borne out by feedback from many of their customers on their website. I know the reason why they don't work and I offered to explain this to them so that they might sort it out. Received a dismissive response from someone who described himself as the Senior Technical Advisor. A meaningless stock response. Couldn't care less basically. A very poor show.

Good day, I had a bad experience with PP I don’t recommend them. I had a bad experience with the customer service Madam Dyna was really rud with me on the phone.

If anyone wants a good test of their patience, they should buy a part from Pelican Parts. I had a new centre tie rod installed a few months ago bought off their website. Whilst I was driving, I had to make an emergency stop because the car was wobbling everywhere. The centre tie rod had almost completely come out of place. The new ball joints don’t properly fit. I then purchased what I thought was the correct one from Pelican as their advertisement said it would fit my 7 series. They send me the same part so I logged a ticket in their message centre requesting an exchange for the correct one. Terrible Customer Service. Although they may be nice, apart from that one parts rep, the 4 different customer service reps I spoke to have been extremely unhelpful. They promised to give me a callback and never did. I had to chase them up at 4 in the morning (my time) and still didn’t get a straight answer or a proper reason why they didn’t call. They are still yet to email me back with a solution as they promised and it’s almost been 3 weeks. They seem to think if the customer doesn’t kick up a fuss then no need to worry. I would've shipped back the item by now and happily taken my money back but after reading the other well-hidden 1 star reviews, I don't believe they will refund my money or wear the cost of the shipping. After this whole upsetting experience, I strongly believe their word is as worthless as the parts they sell. I suggest that you DO NOT do business with these people if you want safe and reliable parts for your car.

I am UK based. I used Pelican’s search tool to identify my car on model year. I spent over $1,000 on parts, plus circa $300 on import taxes. My car is a 1994 Porsche 993. I was sent parts for a 1994 Porsche 964, a completely different model. The Pelican tool is based solely on USA model years, nowhere else. Pelican would not pay for shipping or taxes for me to return the goods. Terrible customer service

Horrendous experience. Worst company to deal with. Website shows in stock for parts, took the payment then run around for 2 weeks. Customer service rep supervisor hung up on me. One rep stated parts can be here between now and christmas, meanwhile the guy that took the order stated 3 days. Liars and libtards.

Worst, dodgy supplier. They knew that there will be three weeks delay for overseas dispatch from California due to Covid 19, but still did not change the false promises date BEFORE collecting the money. Package is still in California and talking about one month delay!!!! Told me two weeks after collecting money. Then said that they can’t refund too. Can’t cancel. Want whole package back back and forth from Australia, and then will think about any refund at all. STAY AWAY FROM THEM!