Pelican PartsReviews of pelicanparts.com

Horrendous experience, after three calls no resolution and I was just trying to buy a part!

Their website guaranteed these parts would fit my porsche, they did not. Now I am on the hook for return shipping. How is that a thing?

DONT TRUST THE FAKE REVIEWS HEAD OVER TO TRUSTPILOT. My partner ordered me a clutch fork for my mini here and it was taking so long to arrive so we emailed them about it and they just said that they tried calling our phone (never happened) and we didn’t answer and now our part and our money is gone. THIEVES BEWARE

I bought a clutch fork for a mini was very expensive. I was just asking where is my package and they said that someone tried to call my cell (never happened). Them they said that my part is considered abandoned and I won't be getting my part or my money back. Basically robbed me these guys are gangsters beware.

My email read Struts for 1997 Volvo S90 "Dear Sir, Invoice number1541994606-783 Bill of sale dated 13 November 2018 . These struts were fitted to my car, odometer reading 257759 kms, by a Volvo specialist on 22 November 2018. On 9 October this year, the same specialist showed me that both struts needed replacing. The odometer reading was 274462 kms, so the struts had lasted only 16703 kms. I drive very little these days. This is truly appalling. I paid $186.00 for the two struts. Might I suggest that you cease selling these obviously inferior parts? And would you like to refund me what I paid for these struts? Pelican Parts merely sent me an email saying that the warranty expired after 2 years, and did not seem to be bothered enough to comment on my view that the parts were inferior. Let's hope no-one else buys these egregiously hopeless shocks!

Their emails states "free shipping over $99.00" I placed an order of over $950.00 and was charged a shipping. I called them and ask why was I charged a shipping when it should be free. They claim bec it was over 20 pounds. I didn't order any large size item such as a hood etc that required freight shipping. Never have I order parts from a site where they said free shipping and then there is a mere 20 pound weight limit. False Advertisement!

Website is well designed -their service not so good. Often part is on back order - and you wait. I get the impression they call the Porsche dealers and order the part - then mark it up and ship it. If you return a part they keep 25% of your money for “restocking fee”. Use their website to figure out what you need - then order from another website !!

Very dated website also sent me parts I didn't order and tried to bill me for them STILL sent the parts to the wrong address even though we had a 10+ minute conversation about it. Order from fcp or Idparts