Pelican PartsReviews of pelicanparts.com

Good information about vehicle repairing!

Ordered a water baffle for my 2001 Benz. The part was unavailable. Pelican parts got the part for me and shipped it to me . Of course with our mail being in the Covid- 19. Snail pace. Pelican parts kept in touch and informed me several times. Now that is what I call above and beyond. Thank you guys you will find me as a repeat customer.

Pelican parts is the best very professional:):):)

I have ordered parts for my old Mercs a couple of times from Pelican Parts and on each occasion they were a delight to deal with. Very helpful at pre-order stage and then shipping etc was fluent from start to finish. I would have no hesitation at all in recommending them. Far too often I have been let down by suppliers where they say I will get X and they will provide it for Y price and it has ended up not being the case. Far too many people calling themselves experts. I don't think Pelican Parts call themselves experts, but they should, because they are. Pretty much all service providers in Ireland could benefit from watching how Pelican deal with their customers.

i ordered 3 parts totalling 368.00 for my BMW. Decided to return the brand new unused parts, still in their original packaging and boxes for a refund. Sent them back to Pelican after confirming with their customer service that I could return them. I was refunded 124.00 freaking dollars out of my original 368.00 purchase price! I have never in the history of purchasing auto parts not gotten a full refund for brand new returned unused parts. This is disgusting and I'll never use this company again. UPDATE**** Update, I was reached out to by a representative from Pelican Parts and they have since refunded me my full refund. I guess they haven't lost a customer after all. Thanks to Michael Morita Vice President of eCommerce Pelican Parts, for assisting me to resolve this issue.

First purchase and I am completely happy. Great website needed some information and responded quickly. I will definitely buy again.

Ordered about 10 car suspension parts from them and all arrived as expected. Their prices are lowest I was able to find for the parts I was looking for.