PELEGONOur vision is to create a world where mobility is not a limitation for anyone, regardless of age or ability. We believe that everyone deserves the freedom to move and explore their surroundings freely.
PELEGON (pelegon.com) has 845 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Paula L.
I never received the product! It was supposed to be delivered by Fed Ex on Thursday, July 2nd. Then I was notified that there was a delay and rescheduled for Monday, July 6th. Over the weekend I got a new notice that the order could not be found. I am extremely disappointed ☹️
James A.
I ordered a foldable and that is not what I got. Which sucks because I could have bought this anywhere
Rosalie G.
I told you your product was not there. You showed that it was delivered but it was not there. You still charged me. I’m 87 years old. I’m not going to start Lying now.
Response from PELEGONJul 5, 2026
We sincerely apologize for this experience and completely trust your word. Our Pelegon Support team has just reached out to you directly via email to fully resolve this issue and make things right immediately. Please check your inbox shortly.
Vicki M.
Not happy I was charged 3 times on my credit card and still have not gotten the credits that was promised
Response from PELEGONJun 18, 2026
We apologize for this experience and have reached out to you directly via email to resolve the duplicate charges and ensure your credits are applied immediately.
David G.
Did not receive or was stolen.
Response from PELEGONJun 18, 2026
We are very sorry to hear that you did not receive your package. Please contact our support team directly with your order details so we can investigate this and resolve it for you immediately.
Martin B.
Read back all correspondence you have on file re: this order from order date Starting 5/29/26 till delivery date ending 6/4/26 . I paid $14.99 for “Expedited” (2) day delivery . 🚚 I was told the $$ would be credited back to my account , l hope so , we’ll see ! Hence my lowest grade possible ! Credit where credit is. due , Great product, no complaints !
Response from PELEGONJun 18, 2026
Thank you for your feedback. We are glad you love the quality of the item, but we sincerely apologize for the shipping delay and any frustration it caused. We can confirm that your $14.99 expedited shipping fee has been fully refunded to your account. We appreciate your patience and your review. If you need any further assistance, please let us know.
Patricia C.
I’m 85 here’s old and use a walker! The advertisement said it was very light weight, and small enough to fit in the over head in an aircraft! So I ordered it and when it came, it had to be put together not just able to pull out of the box and use right away! That was not true! Bigger than the walker I use! So truly Disappointed! I tried to put it back in the box and couldn’t so she told me to not worry about sending it back! Thank God! She will credit my account hopefully! So will donate it somewhere to someone that needs a walker! So hopefully my nightmare will be solved!
Response from PELEGONMay 13, 2026
Thank you for your feedback. We are truly sorry the product did not meet your expectations or ease of use. We have reached out to you directly to ensure your refund is processed and to confirm that the issue is fully resolved
LK
Terrible service! Delayed delayed delay
Response from PELEGONMay 13, 2026
Thank you for your feedback. We are truly sorry for the frustration caused by the delays you've experienced. Please know that we have reached out to you personally via email to resolve this issue and make things right. Your experience is very important to us, and we are committed to providing a solution that meets your expectations.
