Pectus SolutionsReviews of pectus-solutions.com

The product didn't come out like in the picture. It looked like someone cut the white tube since it looks longer on the picture. Also, they never looked at the emails regarding my issue. This website is probably a scam since they delivered a faulty product and won't reach out to my emails that I sent.

I placed an order with Pectus Solutions. A few days later they emailed me to say they have cancelled my order by mistake and told me I would have to re-order. Annoying, yes, but mistakes do happen. However as a result of this, I have ended up having to pay more than the original order. I asked for this difference to be refunded as it was their error. I have emailed them 3 different times now, and have received no response at all and no refund. Very poor service. UPDATE: Following the company response below, I have now contacted them 4 times with no response. 2x times I have responded to the original email from their Principal Orthotist, I have used their contact form once, and emailed the address given in their reply. I have still received no communication and no refund.

I didn't receive the product; it was delivered to the wrong address. The courier service you work with (Australia Post) was completely unhelpful, and now I have to open a case with the USPS to track my package. I don't have time to do this right now. This is the worst online shopping experience I've ever had, and it's for an orthotic device I desperately need.