PearWoodReviews of pearwood.com

Response from PearWoodSep 3, 2026

Hi Debbie, so sorry for the hassle with the pump — we completely get why that’s disappointing after investing in the product. It sounds like a dispenser clog or a faulty tube might be keeping the formula from mixing properly. Please message us [email protected] directly with your order details so our team can send you a replacement right away. We really appreciate your patience and want to ensure you get to experience it working properly!

Response from PearWoodSep 2, 2026

Hi Pauline, so sorry to hear about your experience — that definitely shouldn't have happened, and we can completely understand why you're upset. We ask for photos only to help our team understand product reactions, but we never meant to make you feel insulted or distrusted. Please reach out to us directly with your order details so we can take care of your refund right away. We truly appreciate your feedback and want to make this right for you.

Response from PearWoodSep 2, 2026

Hi Alicia, totally get why seeing that shipping update caught you off guard and made you feel uneasy. Our products are thoughtfully formulated in Korea, sourced across Asia, and packaged in Hong Kong to strictly meet all our quality and safety standards. But above all, your peace of mind and comfort are what matter most to us. Please send us your order details directly so we can help arrange a return for you.

Response from PearWoodAug 24, 2026

Hi Linda! So sorry to hear PearWood didn't give you the coverage you were expecting—that's definitely frustrating. Since the dual-dispenser can sometimes pump unevenly on the first few uses, we would be more than happy to help you with a replacement. Please reach out to us directly through our customer support channel [email protected] so we can take care of this for you!

Response from PearWoodAug 24, 2026

Hi there, so sorry for the long wait and for missing your messages — that’s completely understandable to be frustrated. Please send us your order number directly so we can look into this right away and get your package sorted out for you. We appreciate your patience and want to make this right. 💛

Response from PearWoodAug 10, 2026

Hi there, we completely understand your concern—your safety and peace of mind are always our top priorities. All of our formulas meet strict safety standards, but we completely respect your personal preference. We want to make sure your return goes as smoothly as possible for you. Please send us a direct message with your order details or reach out to our support team at [email protected] so we can get your return sorted out right away.