PearWood is a premium hair care brand redefining what at-home color maintenance looks like. Our flagship product, a hair dye shampoo, is engineered for both men & women who refuse to choose between healthy hair and vibrant color.
PearWood (pearwood.com) has 157 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
pearwood.com
Website
pearwood.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Didn’t work at all! All my grays were still there after the treatment and I followed all the instructions to the tee.
Response from PearWoodSep 11, 2026
Hi Sheyda, so sorry to hear you didn't see any results — that is definitely disappointing!
Stubborn grays can sometimes take a couple of consecutive applications to fully take, especially on the first go. We'd love to help troubleshoot this with you or make things right, so please send us a direct message with your order details to [email protected] so our team can help!
AH
Amanda H.
I was hopeful about this product
I was hopeful about this product, but sadly it did not work for me, even after many uses.
Response from PearWoodSep 11, 2026
Hi Amanda ! So sorry to hear it didn't work out for you after giving it a real shot — we know how disappointing that is when you were hopeful.
We'd love to make this right for you, so please reach out to our support team at [email protected] so we can help sort this out. 💛
RB
Randi B.
Poor customer support and not getting…
Poor customer support and not getting orders sent timely. Policy says receive within 5-8 business day have been waiting since order placed 08/18/2026.
Do not answer emails via website.
Response from PearWoodSep 11, 2026
Hi Randi, so sorry for the long wait and the trouble getting in touch — that sounds super frustrating.
We’ve had a higher volume of emails than usual, but waiting this long for your order or a reply isn't okay. Please send us a direct message with your order number so our team can check on this and get it sorted for you immediately.
We really appreciate your patience while we make this right. 💛
JT
Jodi T.
I have not received my product
I have not received my product, it was returned to the sender for some reason. I have reached out 6 times and no response from their support email. What good is the support email if nobody answers it!! What a scam. I'm disputing with my credit card and will tell everyone not to order from them!
Response from PearWoodSep 10, 2026
Hi Jodi, we're so sorry to hear you haven’t gotten your order and that our emails haven't reached you — we completely understand why you're upset. This is definitely not the experience we want for you. Please send us a direct message with your order number to [email protected] so we can step in and sort this out for you right away. We really want to make things right.💛
CF
Cf
I really wanted this product to work
I really wanted this product to work, especially considering the price. Unfortunately, the entire experience was a complete disappointment.
First, the delivery took far too long. I placed my order (#PW44071) on August 2nd and did not receive it until September 1st—almost a full month later. For a premium-priced product, I expected a much better shipping experience.
The packaging and bottle design are beautiful and definitely feel luxurious, but unfortunately, the actual product did absolutely nothing for my gray hair. I followed the instructions carefully, yet my gray roots were still completely visible afterward. It simply did not cover my grays at all. For a product this expensive, I don’t think that’s acceptable.
Overall, it feels like more effort and money went into creating beautiful, high-end packaging than into making the product actually work. The presentation is impressive, but between the month-long delivery and the complete lack of results on my gray hair, I am extremely disappointed.
Response from PearWoodSep 8, 2026
Hi there, so sorry to hear the product and delivery didn’t live up to your expectations—that sounds really disappointing, especially after waiting so long.
We always want our formulas to deliver great results for your hair, so we hate that this fell short for you. Please reach out to our team [email protected] directly with your order details so we can look into this and make things right for you.
Appreciate you giving us a try and sharing your feedback! 💛
DB
Diana B.
My experience with this company has…
My experience with this company has been terrible. The information on their website is inaccurate, the product took far too long to arrive, and when it finally arrived, they sent the wrong item. Worst of all, they have not responded to my requests for an exchange or refund. Very disappointing and unprofessional. I do not recommend this company.
Response from PearWoodSep 7, 2026
Hi Diana, so sorry for the rough experience and for keeping you waiting — that’s definitely not how we want things to go.
Please send us your order number here or email directly so our team can get the right item sent out or process your refund immediately. We appreciate your patience and really want to make this right for you. 💛
NF
Nora F.
Instructions are NOWHERE on the bottle or box
NOWHERE on the bottle, or the box or on any included instructions does it say to apply shampoo on dry hair. I wasted a lot of this expensive product.
If you are to create lather on your hands,HOW do you go about applying the palms of your hands to the roots?
I want a refund or a replacement to see if this product works.
It is difficult to pump straight into your hand as it seeps down an unnecessary edge.
Response from PearWoodSep 7, 2026
Hi Nora, totally get why this would be so frustrating—especially when trying a new product.
It sounds like applying it straight to your dry roots with your fingertips works much better than lathering in your hands first. We hear you on the bottle design too, and we'll share that feedback directly with our product team.
Please send us your order number so we can get a replacement or refund sorted out right away for you. 💛
MR
Mrs R.
I just Spencer bottle did not work…
I just Spencer bottle did not work correctly. In other words the color wouldn't come out I tried to clear it but it didn't work. I did accelerate hair to fall out after coloring.
Response from PearWoodSep 7, 2026
Hi there, so sorry to hear you had this experience with the bottle and your hair — that definitely sounds stressful.
When the color doesn't dispense properly, it can affect how the formula mixes and works. We'd love to take a closer look at what happened with your bottle and make this right for you.
Please send us your order number or reach out directly so our team can sort this out for you immediately. 💛
