PearWoodReviews of pearwood.com

I ordered from PearWood because the impression is given that they are a US company, ship from within the US and delivery is made in 5-8 days. I ordered on September 7. I was provided an odd tracking number that didn’t align with FedEx, ups or usps. It took nearly a week before I could get shipping information, only to discover it is coming from Homg Kong! I immediately tried to cancel my order and get a refund. To their credit, their AI customer support responded immediately to let me know that I can’t cancel once it’s been shipped. Once it has been received I can request a refund…can hardly wait to see what that process looks like. In the meantime, I ordered from Polar Haircare, who ships via USPS from Ohio and who provides an update every step of the way.

In my personal experience, I was very disappointed because I ordered a shampoo to cover my gray hair and maintain my blonde color, but it turned my hair red! Now I don't know how to get rid of this color.

The product did not cover any gray hair. When contacted the customer service it’s a loop. Your send message they reply asking for reason for refund.Once you explain the reason, it’s all crickets. Tried to get matter resolved but have reached no were. Buyers be aware I learned the hard way .

I’m reading these horror stories about Pearwood’s customer service, but for me, customer service was the ONLY positive aspect of my experience with this product. For the first 5 to 6 pumps, only the clear liquid came out of the container, so that was wasted product right there. When the color side finally began to dispense and I started putting the product in my hair, the pump stalled and stopped working again mid-application. Because the bottle failed to mix the product in the required ratio, the formula did not activate properly and failed to cover my gray. On top of that, the pump mechanism is not designed well, and it made a holy mess. I emailed customer service and notified them of these issues, and after sending them a photo of a squirt of the dispensed liquid on a paper towel and a photo of the nozzle, they refunded my money 100%, so props to customer service. Also, the website states that the product ships from Lawrence, MA, but tracking showed that the package came from China. Not impressed with that and I wouldn’t have purchased the product in the first place had I known that.

Itchy scalp. Did not cover my gray hair

Update!! It’s been over a month, over 30 messages and still they are giving me the runaround. Nothing has been resolved. Just question after question!! I’ve been trying to return an unopened box for over a month!!! This company is a complete scam. I would never put anything they made on my skin!! The company replied to my review saying I should send them a direct message? There is nowhere to do that!!! I’ve already emailed customer support multiple times!! Such a scam!! Don’t buy!! Update: they replied to this review, wanting me to leave my phone number and email on a public website. This just further the fact that they have absolutely horrible customer service. Also, they keep telling me to reply. You cannot reply to replies on reviews. Maybe they should just check their email.

The only positives is the product doesn’t smell or make your scalp itchy. Everything else about it is awful, it takes more than 3 pumps (at least 6) and after the first 2 pumps only the clear formula came out. None of my grey was covered, my hair wasn’t soft or glossy as advertised, and it did nothing for my overall hair color. All the time, effort, product and the cost and literally nothing. Do NOT purchase!!

It didn’t coat well and had patchy white areas in my roots.